Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to order items through Google express and I keep…

Customer Question
I am trying to...

I am trying to order items through Google express and I keep having a problem with my password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I am trying to order items through Google express and I keep having a problem with my password.I am using my iPhone 5

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes.when ever I have ordered items through Google express in the past they have never asked me for a password.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/21/2018
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago
Adam B.
Adam B., Microsoft Certified Systems Engineer
Category: Computer
Satisfied Customers: 114
Experience: 20+ years experience
Verified

Hello, my name is ***** ***** I'd be glad to help you out.

Do you have any other Google service like Gmail, perhaps?

Ask Your Own Computer Question
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

Great! Could you try to use that password ***** Google Express?

Ask Your Own Computer Question
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

Google uses a single system that allows you to use the same password ***** all of your Google services.

Ask Your Own Computer Question
Customer reply replied 4 months ago
No thank you
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

OK. That's up to you but it'd be helpful to do for troubleshooting purposes.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I would be very grateful if you were to answer
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

I'm not understanding. I have answered by giving you a step to try.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Thank you, ***** ***** do not wish to purchase this service for $39
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

I understand. I'm new to JustAnswer so I'm not familiar with the service you're referring to. Are you expecting me to request to connect to your computer? Is that the service you're referring to?

Ask Your Own Computer Question
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

It's my understanding that you've provided a bid amount for unlimited text support and that's all you have to pay.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I rarely use my computer. I just use my cell phone for everything including making an order through Google express
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

That's OK. You don't need a computer. If you know your password ***** other Google services, you could try that. Maybe we'll get lucky!

Ask Your Own Computer Question
Customer reply replied 4 months ago
8PlEaSe*
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

Have you tried to use that password ***** Google Express?

Ask Your Own Computer Question
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

For future reference, your secret is safe with me but don't give your password ***** anyone on the Internet. :)

Ask Your Own Computer Question
Customer reply replied 4 months ago
I have tried to use that password ***** Google express. I just created the password *****
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

What other Google service do you have? Gmail? Is that different than the on you just created today?

Ask Your Own Computer Question
Customer reply replied 4 months ago
8HeLpMe*
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

Have you tried the password ****** for Google Express?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I did not have a password ***** Google express. I was asked to create a new password ***** was asked to create a new password *****
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

I understand. My apologies. Are you using the Google Express iPhone app?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Do you mean to connect to my phone? If so that would be fine but I am really anxious to get to the bottom of this so I can complete my Google express order.
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

No. I'm not able to connect to your phone. I'm using asking if you're using the Google Express iPhone app.

Ask Your Own Computer Question
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

Either way, you'll need to go to http://www.google.com/shopping/express in your iPhone Safari or on a desktop computer. Once there, click Sign In, provide both passwords and recognize which one works. For the one that works, open up Google Express again and use that one. The passwords should be the same.

Ask Your Own Computer Question
Tech Support Specialist: Adam B., Microsoft Certified Systems Engineer replied 4 months ago

It looks like you may have gotten busy with something else. To better help active customers, I’m going to have to opt out at this time. Good luck in getting your issue resolved!

Ask Your Own Computer Question
Customer reply replied 4 months ago
Thank you.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,838
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Connecting google email to iphone (Apple 5) I don't know. I
I got the iPhone day before yesterday. Problem from the beginning. I changed my telephone number to match the iPhone and today I changed by google password; however, I am not sure if the password ***** was initiated by Google … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
My wife was having trouble getting internet access, so she
My wife was having trouble getting internet access, so she shut her laptop off. When she turned it back on, a screen came up that said she has to enter a Google password ***** ni******* internet accou… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
We have a HP all in one computer with Windows 10 preloaded.
We have a HP all in one computer with Windows 10 preloaded. My husband started it and now cannot remember the password. All the back doors seem to need that password. HELP … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I've can't get Into my 'Hot-mail/Sign-In' I've don't know
I've can't get Into my 'Hot-mail/Sign-In' I've don't know what's going one now..??? … read more
David L
David L
Systems Engineer
7,838 satisfied customers
Received on my apple a charge which is incorrect and they
hi received on my apple a charge which is incorrect and they stated that in order to confirm that i did not request the item they requested certain info including my social security number and need yo… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I am actually trying to load Google on to my new iPhone.
I am actually trying to load Google on to my new iPhone. I've only ever had an android before. When I try to download the Google app, it tells me to sign into ITunes Store and then asks for my Apple I… read more
Cris
Cris
60 satisfied customers
It's more of a Google login problem. Well my husband and I
Well my husband and I thought we would be tech savvy and try the new login apps. Well we have can't get into my google account to link anything. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
I am trying to access m wife's gmail account! Google keeps
I am trying to access m wife's gmail account ! Google keeps logging me into MY account ! I am doing this to verify her New iPhone ! … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Help!!! I have a Google account connected to my iPhone, but
Help!!! I have a Google account connected to my iPhone, but have never really used it given that I am an attorney in Monterey, CA with a computer in my office, where I get most all of my emails. Now t… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Yesterday I was trying to add an additional gmail a/c. I was
Yesterday I was trying to add an additional gmail a/c. I was not successful.When I went back to access my mail a prompt popped up saying I could not access mail because the password XXXXX wrong(when t… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I use Firefox mostly. For example, when I go to Google Maps
I use Firefox mostly. For example, when I go to Google Maps and start to type an address of 1234 East Broadway, as soon as I type the 1, it drops down a list of all the addresses beginning with a 1 th… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I upgraded an iphone 4 to IOS 5. When it goes to restore my
I upgraded an iphone 4 to IOS 5. When it goes to restore my data it is asking for a password. I never set one and have tried anything I ever used!… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am not able to receive or send email from outlook express.
I am not able to receive or send email from outlook express. I get an error code #0x800ccc0e. Why am I having a problem?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
How can I get my MSN email name and psssword I think MSN
How can I get my MSN email name and psssword? I think MSN had been inadvertenly deleted and I am trying to download it. I tried a disc I got about 4 years ago with my computer but it would not accept … read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
Hello! I have just received an email error message asking
Hello! I have just received an email 'error message' asking me for a password XXXXX access one of my email addresses/accounts. I have no idea what or where it is - can't even remember if I ever had on… read more
Nirjhar18
Nirjhar18
Network Admin
Bachelor's Degree
576 satisfied customers
i am trying to order 2 of the same book on google. it will
i am trying to order 2 of the same book on google. it will only let me order one and it won't sign me out. it keeps bringing up the same wrong order it also asks me for a merchant number to send a goo… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Hello I have windows xp and I have Outlook Express as my
Hello I have windows xp and I have Outlook Express as my e-mail system. This is oem by dell. My problem is that I cannot delete from the inbox nor from the sent items nor from the deleted items. The o… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Why wont my 3g Iphone connect to my 2wire 488 using the 10
Why won't my 3g Iphone connect to my 2wire 488 using the 10 digit code on the bottom of my wireless modem.… read more
Claws224
Claws224
CIO
5,160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x