How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I had a microsoft account using office 365. Can you assist

Customer Question

I had a microsoft account using office 365. Can you assist me in retrieving it
JA: What device or product does this involve?
Customer: an app
JA: Which software or app can I help with?
Customer: I had to go into my app store.... and its requesting my email
JA: What have you tried so far with your software?
Customer: its an audiblel app from kindle
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I have to download the "key" for it to work.
Submitted: 8 months ago.
Category: Computer
Expert:  Sergil Cave replied 8 months ago.

Hello my name is ***** ***** I have been assigned to your case. What version of Windows do you have? If you dont know how to get this information, please perform the following steps below:

1. On your keyboard, press down on the Windows key and 'R' key (it is a key of the Windows logo on the lower left hand side of your keyboard near your Alt and Ctrl keys typically)

2. In the window that comes up type in the following winver and press Enter on the keyboard

Customer: replied 8 months ago.
Expert:  Richard replied 8 months ago.

Hi there

Do you still need assistance?

Please let me know