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I’ve had this phone for two years and someone has logged in…

Customer Question
I’ve had this phone...

I’ve had this phone for two years and someone has logged in to my Facebook and I’m locked out and can’t retrieve my Facebook or password

Technician's Assistant: When were you last able to use your phone?

I can use my phone for everything but Facebook I had access to Facebook two days ago but I was messing with my phone and locked myself out of it

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I am sixty two years old and I know much when it comes to this phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: Computer
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Answered in 8 hours by:
3/21/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,365
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

To recover your Facebook account, go to

https://en-gb.facebook.com/login/identify

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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