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Email I received yesterday with two attachments not showing…

Customer Question
Hi, email I received...

Hi, email I received yesterday with two attachments not showing properly. I can't see the two attachments either. But I can see them in the documents folder.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I'm checking from firefox on a desktop computer running Mint.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I am aware.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have replied to the email then received a response today and I have replied to it. The first email with attachments still is not showing up properly and its attachments are not visible in the email.

Submitted: 4 months ago.Category: Computer
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Answered in 9 hours by:
3/21/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,378
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

What format are the attachments? e.g. jpeg images

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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