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Need to retrieve my PASSWORD. THOUGHT I HAD IT AS NAME AND…

Customer Question
Need to retrieve...

Need to retrieve my PASSWORD. THOUGHT I HAD IT AS NAME AND B-DATE, BUT NO VARIATION WORKED.

Technician's Assistant: What device or product does this involve?

MY COMPUTER AND EMAIL. I HIT LOG-OUT BY MISTAKE AND CAN'T REGAIN FORMER SETTINGS

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

OUTLOOK AND GMAIL

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

WEB BROWSER

Technician's Assistant: What troubleshooting have you tried?

TRIED A RESTORE BACK 2 WEEKS BUT GOT

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

YES mY NUMERIC CODE GETS ME ON, BUT I CAN'T GET TO MY EMAIL AND MA BELL HAS ASKED FOR MY USERNAME A GOOD 5090 TIMES

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/21/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

What's the make / model of your computer? Can you please confirm your email address?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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