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It has a message"secure boot violation on the screen"

It has a message"secure...

It has a message"secure boot violation on the screen"

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Assusq301l

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

4 days, tried to reeboot, unplugged it nothing has worked i press ok and it takes me to invalid signature detected . check secure boot policy in set up

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Answered in 5 minutes by:
3/21/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

is it not booting up at all?

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
how can you connect if that computer is frozen
Customer reply replied 4 months ago
are you there?

The computer has windows 7?

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Customer reply replied 4 months ago
windows8
Customer reply replied 4 months ago
windows 8
Customer reply replied 4 months ago
now the mouse is not even able to press ok

Dont worry this can be fixed.

The cause of the error is a Microsoft update.

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Customer reply replied 4 months ago
how?

shut the computer down, turn it on and get into the bios

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Press Del or F2 to enter UEFI BIOS setting

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Customer reply replied 4 months ago
I get stuff from you on my phone and cannot open it
Customer reply replied 4 months ago
answer me on this computer not on my phone, please

you need to follow the steps on the problem computer get into the bios and reply i will give you further steps

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Customer reply replied 4 months ago
ok I am on the BIOS

change UEFI Secure Boot settings this will allow the system to boot into the operating system successfully.

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enter UEFI BIOS setting and then Enter the UEFI Ez Mode, then press F7 to enter Advanced Mode

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once you are there in the advance mode let me know

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Customer reply replied 4 months ago
Ok I am on the advanced mode

Enter the Advanced Mode Menu->Boot->Secure Boot

Change “OS type” to “Other OS”

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Press F10 to Save the changes and reboot

Check the UEFI Advanced Menu->Boot->Secure Boot, and confirm whether the “Platform Key (PK) State” is switched to be “Unloaded”.

Exit the UEFI, and the system will now boot normally.

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Customer reply replied 4 months ago
I am confused at this time, i have main advanced, boot, security and save and exit

dont be confused follow the steps as its given step by step

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you need to select advanced menu to get into it

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Customer reply replied 4 months ago
Hi, this is Moni. My husband is on the Aptio Setup Utility page. It has a menu with the following choices: Main-Boot-Security and Save & Exit. I don't know what he just did but he is on a ASUStek Easy Flash Utility page now.

press esc to go back to the main menu page of the BIOS

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Customer reply replied 4 months ago
Moses, his laptop was updated to Windows 10. It is not Windows 8 anymore.

that is absolutely fine we are not on windows 8 or 10 we need to work on the bios

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Customer reply replied 4 months ago
On the page he's on there is a large lock icon and it is not allowing him to escape.
Customer reply replied 4 months ago
He back on the main menu of the Aptio Setup Utility
Customer reply replied 4 months ago
When he opens the laptop it says: Secure Boot Violation- Invalid signature detected. Check Secure Boot Policy in Setup and then it has the OK button which take us to the page I explained: the Aptio Setup Utility-Copyright (c) 2012 American Megatrends,
Customer reply replied 4 months ago
No your message is not what is on this laptop. I just wrote it above.

ok i got that now

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are you on the bios screen right now?

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Customer reply replied 4 months ago
I'm on the page I just said: It has BIOS Information, Vendor, Version etc.
Customer reply replied 4 months ago
But there are other Selections besides the Main. The is Advanced, Boot, Security and Save & Exit.

click on Security tab right on the top

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Customer reply replied 4 months ago
ok, next?

use the down arrow key to select secure boot menu once its highlighted hit enter

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Customer reply replied 4 months ago
Done

now select secure boot contol and hit enter then select disable

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Customer reply replied 4 months ago
This is done.

press escape to go back and select boot menu on the top

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Customer reply replied 4 months ago
alright.

launch CSM must be enabled

launch PXE must be disabled

after that press escape to come back to the security tab

Now press F10 to save changes and exit.

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Let it boot after it saves the changes

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Customer reply replied 4 months ago
When he went to escape, another red box appeared and he pressed another button and is on the security screen and it's frozen. On the security page it has a blue box with "create new password". I don't think there was a password *****
Customer reply replied 4 months ago
I can have him retry the CSM Etc steps if you want.

dont select the password ***** press esc again it will come back to the main screen press F10 save changes and exit

Please make sure you followed all the steps i gave you one by one as per your bios screen.

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in the boot menu

launch CSM must be enabledlaunch PXE must be disabledafter that press escape to come back to the security tabNow press F10 to save changes and exit.
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Customer reply replied 4 months ago
he did that and the red box came up saying: Secure Boot Violation: Invalid signature detected. Check Secure Boot Policy in Setup.

still on the secure booot violation screen?

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Customer reply replied 4 months ago
the Launch CSM defaulted back to disabled. He tried to enable it and a blue box with a new message as follows:
CSM will not be enabled if Secure Boot Control is enabled Please disable Secure Boot control first, reboot and try again".
Where is this Secure Boot Control?

at the very beginning i told you need to disable secure boot control please try that and then

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Customer reply replied 4 months ago
Where is this? I wasn't involved at that point. Under which menu?

click on Security tab right on the top

use the down arrow key to select secure boot menu once its highlighted hit enter

now select secure boot contol and hit enter then select disable

press escape to go back and select boot menu on the top

launch CSM must be enabledlaunch PXE must be disabledafter that press escape to come back to the security tab

Now press F10 to save changes and exit.
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Customer reply replied 4 months ago
we got all the way to press escape on the boot menu and it asks: Exit without saving? Yes or no

dont exit press F10 to save changes and exit

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select no and then press F10 save changes and exit

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Customer reply replied 4 months ago
Nothing happens when he presses F10 while the blue box is on the screen.

when you press F10 it will ask save changes and exit you hit yes

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Customer reply replied 4 months ago
We did that. So it took us back to the same original page with the Bios Info

it will take you back to the same old page there you hit f10 to save changes and exit.

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Customer reply replied 4 months ago
We did that again and we're at the same page from the very beginning.
Customer reply replied 4 months ago
It quickly shows an Asus page and then back to the above.

shut down the computer unplug the ac adapter and remove the battery and let me know

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Customer reply replied 4 months ago
It's late here and we have to get to sleep for work. If this doesn't resolve now can we reconnect Thursday at 7pm our time?
There is no removable battery. And it comes back to the same thing: the Aptio Setup Utillity.
Customer reply replied 4 months ago
Since we've been on an hour now and the problem is not resolved, will we still be charged? We cannot continue any longer tonight and are not available Wed night.
Customer reply replied 4 months ago
Please respond as we need to retire for the night

you can send me the screenshot of the error screen and we can continue the day you want.

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Customer reply replied 4 months ago
There is no error message right now. I can't send a screen shot since we can't get out of this window.

send me the screen shot please.

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Customer reply replied 4 months ago
How? We'd just like to request a refund since nothing has been resolved. Good Night.

All the steps which was given one by one did not fix the problem?

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send me the screenshot of the error screen before i send in a refund request.

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Category: Computer
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