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I have just updated my Dell Vostro computer /Windows 10/

I have just updated...

I have just updated my Dell Vostro computer /Windows 10/ from your website however I ended up with a completely new looking screen were I cannot find anything. I am 87 years old and really have difficulty to use my computer now, Somewhere it said if I do not like the changes I can revert to the old screen but find nowhere for instructions can you help by sending me such instructions by email ???

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

I have no DVD as my previous Windows 10 was uploaded from your website replacing Windows 7

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

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Answered in 3 minutes by:
3/21/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

What screen was there earlier and what is it there right now.

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Customer reply replied 4 months ago
I had the standard screen of WINDOWS 10 which I have used for years and still have on my computer with WIN 7 which I use at this moment. When I updated my second Computer running WIN 10, instead of an update a got an UPGRADE with a completely changed configuration . However it stated that it could easily be reversed to the original configuration which I want but it did not say how to achieve this - hence my contacting you (and had to pay some money) but so far no instructions. I am 87 years old
Customer reply replied 4 months ago
Remenber that I need to connect the problem computer first before we start - I am on another at the present how do we proceed - your instructions please ?????

you want the windows 10 to be reverted back to the original operating system it has.

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As long as you've upgraded within the last month, you can uninstall Windows 10and downgrade your PC back to its original Windows 7 or Windows 8.1 operating system. You can always upgrade to Windows 10 again later.

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
I am now on my VOSTRO computer which has been working on M10 for a long time.
When I thought I updated it yesterday I got instead what appeared to be an UPGRADE of M10 with a completely changed start screen which I find very difficult to understand and handle. However at the beginning your Heading said in big letters that if I did not like this change it could be easily returned to the previous Style - AND THAT IS WHAT I WOULD LIKE !!
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To get started with our SECURE REMOTE ASSISTANCE session, please click on the link above:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

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Customer reply replied 4 months ago
What is happening ????
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Reverted back to the old os from windows 10 as requested by customer or secure remote screen.

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