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My "windows update" program will not open. I am missing many…

My "windows update" program...

My "windows update" program will not open . I am missing many updates

Technician's Assistant: What device or product does this involve?

My laptop running Windows 8.1

Technician's Assistant: What's the brand/model of your laptop?

An h/p -- I don't know thw model

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I have but this unopen update has been going on for approx 2 months . I just never addressed it until now .

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I guess that's it

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Answered in 5 minutes by:
3/21/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 3 months ago
Do you work for Microsoft

this is JustAnswer, I'm Microsoft certified, can see credentials here https://pastebin.com/u3RtzqYu

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
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Customer reply replied 3 months ago
connect remotely

go here to connect me; https://tinyurl.com/y9tudrsf
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 3 months ago
Where is he

go to above steps

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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