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I can't get cleanup premium to work. HP 24-g020 windows 10.

Customer Question
I can't get cleanup...

I can't get cleanup premium to work

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP 24-g020 windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just installed it on Saturday but haven't been able to get it to work yet

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I am aware of lol

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/20/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not agree with it - please let me know now.

Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

What is the issue with the software exactly?

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Customer reply replied 3 months ago
avast cleanup premium will not work. it just spins
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 3 months ago
No
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

ok, here is what you can try:

1. Reboot the PC

2. reinstall the software

let me know how it works for you

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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