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My desktop has completely stopped or closed down. I would…

My desktop has completely...

My desktop has completely stopped or closed down. I would like to speak with a teck as I have a lifetime support. All #'s I have says they are no longer in service.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP Pavilion All in One 22-b058 , Desk Top

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

It stopped working 2 weeks ago. I turned it on to check email. Just turned black. I am using my old faithful laptop as I could not reach you otherwise.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do not need the computer I am on at this moment to be connected. Need a

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Answered in 29 minutes by:
3/20/2018
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good afternoon,

My name is Ugo. Can you please tell me what operating system you are using (ie Windows 7, 8 or 10) ?

Here is a link for booting into safe mode from an HP with Windows 8 or 10 : https://support.hp.com/us-en/document/c03439317

Please follow those instructions. If you can boot into safe mode, then attempt a system restore to a date before the time when your computer stopped.

Here are the instructions for an HP system restore: https://support.hp.com/us-en/document/c03327545

Please let me know if these steps solve your problem or not. Thanks.

Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified
Ugo A and 87 other Computer Specialists are ready to help you
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Customer reply replied 5 months ago
Windows 10. My desk top is frozen cannot do anything with it. It come on and has all signals but will not open to anything.

Hi, may I have your phone number so that I can call you and begin troubleshooting ? Also, I've added mine to this chat so you can contact me as well. Thanks.

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Ok, see you tomorrow around 3pm. Thanks.

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Ugo A
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