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Its my laptop. I forgot my password. Can you help me? Acer,

Customer Question
Its my laptop. I...

Its my laptop. I forgot my password. Can you help me?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Acer, windows 10 I believe.

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

No on the updates. Passwords I though were it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I need to reset the password. I need HELP!

Submitted: 4 months ago.Category: Computer
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Answered in 23 minutes by:
3/20/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,542
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Is this the password ***** use to log into Windows?

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Customer reply replied 4 months ago
What password? Why was my card charged so many times for a total of 87 dollars?
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Most likely because you posted your question twice as separate questions.

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Customer reply replied 4 months ago
Cool
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

That will be refunded however.

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

You indicated you were having password ***** is that correct?

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Still with me?

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Remote service will not be possible is you are unable to log into the computer you need assistance with.

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Please let me know when you are ready to proceed and I will return as soon as possible to assist you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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