Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I'm tring to restore my computer but when I click on get…

Customer Question
I'm tring to restore...

I'm tring to restore my computer but when I click on get started under reset this pc nothing happens

Technician's Assistant: What device or product does this involve?

My lenovo laptop

Technician's Assistant: What's the model and Operating System (OS) of your Lenovo?

It's an ideapad 110-1d1SK running windows 10

Technician's Assistant: What have you tried so far with your IdeaPad? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I just want to restore it

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
3/20/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

If it doesn't restore or refresh the OS could be corrupt.

Download media creation tool here and run through it, change it to say keep nothing.
https://go.microsoft.com/fwlink/?LinkId=691209

Ask Your Own Computer Question
Customer reply replied 4 months ago
Hello Cody
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

have you tried that?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It won't start up opens up to choose an option troubleshoot
It won't start up opens up to choose an option troubleshoot or turn off your pc and it won't let me to rest I need to start it in safe mode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
We plan to take Lenovo Laptop to USA when on holiday later
We plan to take Lenovo Laptop to USA when on holiday later 2018. Possible toget USA/Canada charger for the laptop before we leave? We have a plug modifyer but that won't change 120V to 240V. … read more
Moses C
Moses C
Bsc
774 satisfied customers
It has a blue screen and says hibernating and I cannot get
It has a blue screen and says hibernating and I cannot get it to do anything … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
After I tried a download install my lenovo ideapad 110 15ish
after I tried a download install my lenovo ideapad 110 15ish keyboard and touchpad stopped working … read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
I can't get my Microsoft acct to open, even after resetting
I can't get my Microsoft acct to open, even after resetting the password ***** times in the last half hour. Help! … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
It's a year old. My business partner got a new machine. I
It's a year old. My business partner got a new machine. I got this Ideapad - 700 - 1515K. Nice. But Windows 10 seems to be hatched. Right click on the start window / icon. Nothing. Can find Control Pa… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Tried to do a system restore and now i'm totallty fouled up
tried to do a system restore and now i'm totallty fouled up - lost all my shortcuts … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a lenovo ideapad 110 when started it goes to the boot
I have a lenovo ideapad 110 when started it goes to the boot menu then nothing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm locked out of my PC, reset my microsoft password on a
I'm locked out of my PC, reset my microsoft password ***** a different device, but the new password *****'t work. I tried system restore and retried, but no luck. I can't get by the login screen. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Can't pull up start menu. Start Menu ... cortana ... store
problem started today ... tried running Glary Utilities … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
Far I have had a few problems occur with it today, but the
Hi Pearl. So far I have had a few problems occur with it today, but the main one is my lenovo laptop keeps restarting itself and when i go to move the mouse it just restarts again. I've been talking t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My computer wont open photo app or calculator or any other
my computer wont open photo app or calculator or any other apps … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
New ideapad 110, want to transfer system and programs from
New ideapad 110, want to transfer system and programs from former computer, win 10 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a ideapad 110 windows 10 laptop, I installed Eassos
Hi I have a ideapad 110 windows 10 laptop, I installed Eassos System Restore last night and it failed to install correctly and is now stuck in a loop on the programs screen showing the failure code.. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I downloaded Microsoft edge, and set it as my default
i downloaded Microsoft edge, and set it as my default browser. A yahoo / Lenovo / something that looks like google symbol keeps opening as my browser....I want edge, much faster...whats happening? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
A new Lenovo ideapad 110 laptop --no sound icon says
a new Lenovo ideapad 110 laptop --no sound icon says speakers are on … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I just bought a Lenovo ideapad 110 and I have forgotten my
I just bought a Lenovo ideapad 110 and I have forgotten my password. How can I reset the password ***** a USB flash drive? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I just got this computer yesterday and I tried the password
I just got this computer yesterday and I tried the password ***** I thought I had developed as a new user and it does not work. I have carefully typed in my password ***** times and it will not unlock… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x