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I don't ha ve a screen on my phone to see the apt because I…

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I don't ha ve a...
I don't ha ve a screen on my phone to see the apt because I can't get out of this reset mode,everytime they say wrong password ***** when I put another one in what can I do
Submitted: 4 months ago.Category: Computer
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Answered in 13 minutes by:
3/20/2018
Tech Support Specialist: Ugo A, Computer Software Engineer replied 4 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good afternoon,

My name is***** type of phone do you have (ie brand /model) ? And is this Apple or Android ?

If your phone is an Android, you might try shutting down the phone and removing the battery for 20 to 30 minutes and then placing it bac into your phone. If this doesn't work, then you might try checking whether the phone backlight still works since this feature allows you to see your screen.

Please let me know if this process works for you or not. Thanks.

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