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Alberto, i need help with skype on my phone, i realy had not…

Customer Question
I need help with...

I need help with skype on my phone

Technician's Assistant: When did you last update Skype?

I realy had not used it in a long time

Technician's Assistant: What have you tried so far with your Skype?

Try to log in not succesful

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Cannot remember user nsme or password

Submitted: 1 month ago.Category: Computer
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Answered in 1 minute by:
3/20/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,669
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Let me know your Skype name?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Are you still there?

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Customer reply replied 1 month ago
Not sure
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Are you messaging me from computer?

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Customer reply replied 1 month ago
Are you. Ffixing it
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Let me your email id associated with skype account?

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Customer reply replied 1 month ago
why did i get 2 charges
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

It shows you have requested for secure remote session

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

If you don't want remote session, we will continue on this chat session

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Let me know your email id registered with skype?

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Customer reply replied 1 month ago
are you working on my phone right now
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

yes, but we need to confirm your skype id and password ***** successful login

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Since you don't know skype id, i would like to know the email id associated with skype account

Please share

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Customer reply replied 1 month ago
did it helped
Customer reply replied 1 month ago
are you still there
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

yes..

i am checking

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Hey,

Do you still have the cell that ends at ***53

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

If so, please share complete cell number

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Customer reply replied 1 month ago
No cell is***********
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

ok.. open yahoo mail inbox

Skype reset code is send to your email account. Please open the mail and share me the code

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

did you find the code

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

what password ***** you like to set

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Customer reply replied 1 month ago
trinidad1
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Its not accepting...tell me another which is not used before

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Customer reply replied 1 month ago
Victortrujillo1
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

sorry..

I have set to [email protected]

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Customer reply replied 1 month ago
that is fine thanks
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Just see you can login using below credential on skype app

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Skype ID :***@******.***

Password : [email protected]

where A is in caps

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Customer reply replied 1 month ago
whai is my user
Customer reply replied 1 month ago
i will try now
Customer reply replied 1 month ago
is email the name
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

yes

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Customer reply replied 1 month ago
its loading
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Great..

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Customer reply replied 1 month ago
showing Siagn in and the phone number
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

tap sign in

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Customer reply replied 1 month ago
2 lines after the number
Customer reply replied 1 month ago
I am stuck there
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Please close skype and reopen

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Customer reply replied 1 month ago
ok
Customer reply replied 1 month ago
showing me terms of use how do i change 53 to my number
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Do you see update window there

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Customer reply replied 1 month ago
no
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

ok..i will update for you

Please wait

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Customer reply replied 1 month ago
can you make it so I stay loges in
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Click below link and update your skype profile

https://secure.skype.com/portal/profile

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Scroll down to see the tab to update mobile number

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Customer reply replied 1 month ago
do i use i don't have any of these any more
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Are you messaging me from mobile?

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Customer reply replied 1 month ago
my computer
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Is it windows pc?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

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Customer reply replied 1 month ago
file is downloading
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Great..

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Customer reply replied 1 month ago
asking if i want to replace file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

You may just double the file to run

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Customer reply replied 1 month ago
telling me download replace file or create new file
Customer reply replied 1 month ago
any ideas
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

tell me what happens when you click here

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Customer reply replied 1 month ago
same as before
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

what's the downloaded file name

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Are you able to login skype without hassle now?

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Customer reply replied 1 month ago
Elsinore.ScreenConnect.clien
Customer reply replied 1 month ago
not yet need to replace or create new file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

what happens when you double click the file

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Customer reply replied 1 month ago
just what i told you went to replace or create new file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Are you able to login skype now

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Customer reply replied 1 month ago
no file has not bee replace or downloaded til i repace or create new file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

replace file then

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Customer reply replied 1 month ago
its doing the same thing showing me terms of use how do i change 53 to my number
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

I don't understand, why computer can't run the file...

Hope its a Windows PC..

Do you have Skype app installed on computer

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

can we continue this tomorrow

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Customer reply replied 1 month ago
ok what do i need to do
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

I shall message you once i am back..

You can see my response on your email..like you will receive email from Just Answer once i made a response

Thank You

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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