Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Alberto, i need help with skype on my phone, i realy had not…

Customer Question
I need help with...

I need help with skype on my phone

Technician's Assistant: When did you last update Skype?

I realy had not used it in a long time

Technician's Assistant: What have you tried so far with your Skype?

Try to log in not succesful

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Cannot remember user nsme or password

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/20/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,776
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Let me know your Skype name?

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you still there?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Not sure
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you messaging me from computer?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Are you. Ffixing it
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Let me your email id associated with skype account?

Ask Your Own Computer Question
Customer reply replied 4 months ago
why did i get 2 charges
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

It shows you have requested for secure remote session

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

If you don't want remote session, we will continue on this chat session

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Let me know your email id registered with skype?

Ask Your Own Computer Question
Customer reply replied 4 months ago
are you working on my phone right now
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

yes, but we need to confirm your skype id and password ***** successful login

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Since you don't know skype id, i would like to know the email id associated with skype account

Please share

Ask Your Own Computer Question
Customer reply replied 4 months ago
did it helped
Customer reply replied 4 months ago
are you still there
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

yes..

i am checking

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Hey,

Do you still have the cell that ends at ***53

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

If so, please share complete cell number

Ask Your Own Computer Question
Customer reply replied 4 months ago
No cell is***********
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

ok.. open yahoo mail inbox

Skype reset code is send to your email account. Please open the mail and share me the code

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

did you find the code

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

what password ***** you like to set

Ask Your Own Computer Question
Customer reply replied 4 months ago
trinidad1
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Its not accepting...tell me another which is not used before

Ask Your Own Computer Question
Customer reply replied 4 months ago
Victortrujillo1
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

sorry..

I have set to [email protected]

Ask Your Own Computer Question
Customer reply replied 4 months ago
that is fine thanks
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Just see you can login using below credential on skype app

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Skype ID :***@******.***

Password : [email protected]

where A is in caps

Ask Your Own Computer Question
Customer reply replied 4 months ago
whai is my user
Customer reply replied 4 months ago
i will try now
Customer reply replied 4 months ago
is email the name
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

yes

Ask Your Own Computer Question
Customer reply replied 4 months ago
its loading
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Great..

Ask Your Own Computer Question
Customer reply replied 4 months ago
showing Siagn in and the phone number
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

tap sign in

Ask Your Own Computer Question
Customer reply replied 4 months ago
2 lines after the number
Customer reply replied 4 months ago
I am stuck there
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Please close skype and reopen

Ask Your Own Computer Question
Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
showing me terms of use how do i change 53 to my number
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Do you see update window there

Ask Your Own Computer Question
Customer reply replied 4 months ago
no
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

ok..i will update for you

Please wait

Ask Your Own Computer Question
Customer reply replied 4 months ago
can you make it so I stay loges in
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Click below link and update your skype profile

https://secure.skype.com/portal/profile

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Scroll down to see the tab to update mobile number

Ask Your Own Computer Question
Customer reply replied 4 months ago
do i use i don't have any of these any more
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you messaging me from mobile?

Ask Your Own Computer Question
Customer reply replied 4 months ago
my computer
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Is it windows pc?

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

Ask Your Own Computer Question
Customer reply replied 4 months ago
file is downloading
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Great..

Ask Your Own Computer Question
Customer reply replied 4 months ago
asking if i want to replace file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

You may just double the file to run

Ask Your Own Computer Question
Customer reply replied 4 months ago
telling me download replace file or create new file
Customer reply replied 4 months ago
any ideas
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

tell me what happens when you click here

Ask Your Own Computer Question
Customer reply replied 4 months ago
same as before
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

what's the downloaded file name

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you able to login skype without hassle now?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Elsinore.ScreenConnect.clien
Customer reply replied 4 months ago
not yet need to replace or create new file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

what happens when you double click the file

Ask Your Own Computer Question
Customer reply replied 4 months ago
just what i told you went to replace or create new file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you able to login skype now

Ask Your Own Computer Question
Customer reply replied 4 months ago
no file has not bee replace or downloaded til i repace or create new file
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

replace file then

Ask Your Own Computer Question
Customer reply replied 4 months ago
its doing the same thing showing me terms of use how do i change 53 to my number
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

I don't understand, why computer can't run the file...

Hope its a Windows PC..

Do you have Skype app installed on computer

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

can we continue this tomorrow

Ask Your Own Computer Question
Customer reply replied 4 months ago
ok what do i need to do
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

I shall message you once i am back..

You can see my response on your email..like you will receive email from Just Answer once i made a response

Thank You

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to get my 88 year old mothers Skype subscription
I am trying to get my 88 year old mothers Skype subscription back as it was cancelled.She had to get new bank card and of course it had new number which you did not have so her Skype was cancelled … read more
Moses C
Moses C
Bsc
773 satisfied customers
I can't login to Skype with my Microsoft account. I clicked
I can't login to Skype with my Microsoft account. I clicked forgot m6 password ***** a code was meant to be sent to my email***@******.***. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to access my skype account but the questions
I am trying to access my skype account but the questions that I am asked are rediculous for an occasional user. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,000 satisfied customers
I have a SKYPE account possibly 2 I had one that had my
I have a SKYPE account possibly 2 I had one that had my contacts I have not used SKYPE in a long time and am needing it presently … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am trying to restore my Skype account. It was under
I am trying to restore my Skype account. It was under roy.bowden307. It seems there are two there now under the same name. That is because I tried to add another account. I am hoping to restore the pr… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Cannot log in to Skype...my system was just updated to mac
cannot log in to Skype...my system was just updated to mac os high sierra and now cannot log into my Skype account with my regular log which was my e-mail address. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Nothing's wrong with my computer, but my Microsoft account.
Hey there ! nothing's wrong with my computer, but my Microsoft account. I have a new device, a laptop and was trying to log in for word skype etc. I know it is kinda my own fault but I am the most use… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I'm trying to contact someone in Guatemala Spanish lessons.
I'm trying to contact someone in Guatemala for Skype Spanish lessons. Do I need their phone number or is their ID enough? (that's all I have) If ID is enough what button do I press to get started and … read more
arsufi2002
arsufi2002
Computer Support Specialist
1,776 satisfied customers
Need to get my skype on my PC running properly , the
Customer: ***** *****. Need to get my skype on my PC running properly … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I signed up on May3, 2013 for Skype and paid $95.00 for 2 years.
I signed up on May3, 2013 for Skype and paid $95.00 for 2 years. The user name assigned did not work. I went to send the e-mail for my user ID and was told I had to wait 24 hours. I tried again today … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I was in the middle of a conversation and my skype crashed.
I was in the middle of a conversation and my skype crashed. I turned it back on and I am unable to log on since I cannot remember my automatic Skype password ***** my skype name. I tried few times, no… read more
SoundWave1981
SoundWave1981
VMware Sr. Systems Administrator
Master\u0027s Degree
31 satisfied customers
Ten days ago, I received a "your credit will expire in a few
Ten days ago, I received a "your credit will expire in a few days" notice. Since then I continually have had great difficulty logging onto Skype. Skype said my user name and/or password XXXXX wrong. I… read more
authentech
authentech
527 satisfied customers
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD DID NOT
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD ***** NOT ACCEPT....ASKED TO SEND E-MAIL FOR PASSWORD ***** I HAD 3 ACCOUNTS? THOUGHT I ONLY HAD ONE....CHANGED PASSWORD ***** A NEW $10 PHONE CRED… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
I AM TRYING TO LOG ON TO SKYPE YOU ARE ASKING FOR NEW NAME
I AM TRYING TO LOG ON TO SKYPE YOU ARE ASKING FOR NEW NAME AND PASSWORD XXXXX AM WONDERING IF I CAN STILL USE MY OLD ONES WHICH ARE TROPHYSHOP PASSWORD XXXXX CHARLIE 1 I HAVE LOGGED ON 3 TIMES WITH TH… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have been trying to get to my Skype and cannot dot it. I
I have been trying to get to my Skype and cannot dot it. I tryed the following: User name: Monina Gilchrist E-mail:[email protected] Password: Penelope User name: Monina Gilchrist E-mai:[email protected] Pa… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
Hello my name is Rebecca minas. I have had an account with
Hello my name is XXXXX XXXXX I have had an account with skype for a long time. My skype name has been Poetry in Motion for all this time. Just a few days ago, I decided to make a call with skype and t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
LOST SKYPENAME and SkYPE-ACCOUNT when computer needed to
LOST SKYPENAME and SkYPE-ACCOUNT when computer needed to be reset FEB 17 Need help as how to go about getting my previous "SKYPE" account back… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
I have Office 2007. I am trying to call with the call button
I have Office 2007. I am trying to call with the call button in outlook. if i connect my phone line from my time warner modem, I can make the call and hear them but they cant hear me. Can this be hook… read more
Scott H.
Scott H.
Bachelor\u0027s Degree
37 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x