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We have a ACOMDATA External Hard Drive we purchased in 2012.

Customer Question
We have a ACOMDATA...

We have a ACOMDATA External Hard Drive we purchased in 2012. We backed up our data at that time and are now trying to access it, but we can not get our computers to read the drive. Can you help us?

Technician's Assistant: Does the hard drive icon appear on your desktop?

No

Technician's Assistant: Have you tried accessing the drive on a different computer?

Yes, both apple and pc

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

We have windows 10 operating through a surface pro 4

Submitted: 3 months ago.Category: Computer
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Answered in 10 minutes by:
3/20/2018
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 3 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,176
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 3 months ago

Is the drive currently connected to the Windows 10 computer?

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