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Will not download updates says need latest windows 10

Customer Question
Will not download updates...

Will not download updates says need latest windows 10 before

Technician's Assistant: What's the brand and model of your computer?

Hp probook 6560b

Technician's Assistant: What have you tried so far with your ProBook? Have you installed any updates recently?

Called tech support they worked on it said was fixed but is not..called needed level 2 tech was on hold 45 min yesterday on hold 1 hour 15 min today

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Have a case number ***** needed

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/20/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

reply here I can send lower offer

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