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I cant get into facebook to change my password, as I don't…

Customer Question
I cant get into...

I cant get into facebook to change my password, as I don't remember my old password

Technician's Assistant: When did you last update Facebook?

I don't think I ever have

Technician's Assistant: What have you tried so far with your Facebook?

I have tried to get into my account to change the password, but since I cant put in my old password ***** cant go any further

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/20/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,964
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Do you have access to the email linked with Facebook?

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Customer reply replied 4 months ago
I have 3 different e-mails at work, one of them is linked, just don't which one of these either
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Do you have access to that email?

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Customer reply replied 4 months ago
just not sure which one is linked.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

What is your Facebook login ID?

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Customer reply replied 4 months ago
I don't know that either.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

How you use to login to your Facebook?

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Customer reply replied 4 months ago
I believe the login and my password ***** saved, and I just had to go to facebook to get in, without doing anything else.,
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 4 months ago
I don't feel comfortable with that.
besides which, for $42.00 I was suppose to get the answers I need.
Customer reply replied 4 months ago
either get me on without remote assistance, or credit ne back the 47.00 already charged me, to do this
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

I can do a remote session without extra charges would you prefer that ?

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