Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I synced my doorbell wth my phone, but doorbell and camera…

Customer Question
I synced my doorbell...

I synced my doorbell wth my phone, but doorbell and camera aren't working. I have a black screen for the camera, and no voice connection

Technician's Assistant: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?

I scanned the symbol on the instructions, I have a jpex7 Samsung galaxy phone

Technician's Assistant: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?

No cable for my phone just a charger.

Submitted: 1 month ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 minutes by:
3/20/2018
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago
Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. What is the name of the application that you are using to sync your doorbell with your phone?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I don't know, I scanned the symbol from the instructions booklet and synced it with my Wi-Fi netgear
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Does the instruction booklet have a model number or something similar on it? What does it say on the first cover of the instruction booklet?

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Hello?

Ask Your Own Computer Question
Customer reply replied 1 month ago
DIGOO
Smart Video Doorbell
User Manual
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Ah okay thank you. Now on your Samsung Galaxy phone, do you have the Smart Video Doorbell app installed? If not then you need to get it from the Google Play Store.

Ask Your Own Computer Question
Customer reply replied 1 month ago
I didn't think I need to since the instructions gave me a choice to download using the scanner or downloading an app from the playstore
Customer reply replied 1 month ago
It never said I had to do both
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Yeah according to the instructions I read, you need the app to sync with the smart video doorbell before use. So that we are looking at the same instructions, does it have a model number anywhere on the instructions?

Ask Your Own Computer Question
Customer reply replied 1 month ago
No
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Its going to be tough to help without the model number, however every instruction that I saw states that you need to download/install the Smart Video Doorbell app to sync the camera with your phone

Ask Your Own Computer Question
Customer reply replied 1 month ago
I did downl
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay great, do you have the app on your home screen on your phone?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I did download the app using the scanner
Customer reply replied 1 month ago
I scanned the symbol and it downloaded the app.
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay cool, after you installed the app did you go through the sync procedures like this video shows --> https://www.youtube.com/watch?v=aQRNyKJjQ5I

Ask Your Own Computer Question
Customer reply replied 1 month ago
I did and was able to install it ok but I never got the camera to work or the speaker to work. I had the screen which showed the speaker button on the bottom half and the camera screen on the top had but it was all black.
Customer reply replied 1 month ago
I have to leave for a while. I'm a School Crossing Guard and have to go. I'll be back around 4pm
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay, it sounds like the camera is either not communicating on the wireless network or your phone is not. Is your phone at least connected to your wireless network?

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Hello?

Ask Your Own Computer Question
Customer reply replied 1 month ago
it is
Customer reply replied 1 month ago
I'm thinking maybe the doorbell is defective.
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Did you get any error's when you tried to sync the two?

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

The Doorbell camera and the phone I mean

Ask Your Own Computer Question
Customer reply replied 1 month ago
No, and no
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay let me see if I can do some further research. Does your camera look like the one at this link --> http://www.mydigoo.com/Digoo-SB-XYZ-Wireless-Bluetooth-and-WIFI-Smart-Home-HD-Video-DoorBell-Camera-Phone-Ring-p-36.html

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Also on the actual device, what color is the bell logo? Is it blue or red?

Ask Your Own Computer Question
Customer reply replied 1 month ago
it blinks blue and then red. But when it works properly, it blinks blue with the chime.
Customer reply replied 1 month ago
that is the doorbell I have.
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay thank you for that. From what I read if the blue light is blinking then there is still more setup that needs to be done. Have you went through the steps to have it connect to your wireless network. It should have prompted you to put in your wireless network password?

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Also make sure that your bluetooth is turned on and enabled on your phone if you havent checked that already.

Ask Your Own Computer Question
Customer reply replied 1 month ago
When you turn on and press the doorbell the blue light blinks until the red light blinks, if you had watched the video you would have seen that. My bluetooth is always on.
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

According to the video and the instructions the red light blinks until it syncs with your phone via bluetooth, once it is synced through bluetooth then the blue light blinks while it prompts you to put in your wireless network information. Once you put in your wireless network information and it's correct the blue light becomes stable. So are you saying that you went through putting in all of your wireless network information and it still didnt work? Has the blue light ever become stable?

Ask Your Own Computer Question
Customer reply replied 1 month ago
after the blinking red light went out and I got confirmation it was synced
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay great but that only syncs it with the cell phone, you also need to add the camera to your wireless network. Did you perform those steps? Just trying to get an idea on what you already tried so I dont give you redundant solutions.

Ask Your Own Computer Question
Customer reply replied 1 month ago
I was under the impression that when I downloaded the symbol with the app that everything was in there and it was only a matter of syncing the doorbell to my WiFi and Bluetooth
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Well basically you have to connect the doorbell to your Wifi network in order for you to see any video or audio. If it is not connected to your wireless network, your phone is not going to be able to see it.

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

I am guessing the app never prompted you to put in your Wifi network information?

Ask Your Own Computer Question
Customer reply replied 1 month ago
it did and I put in my WiFi and it confirmed. When I hit the camera image on my phone it takes me to a spli screen . The top half is a cameras screen which is black, the bottom half is a large button saying press to speak stop speaking when you stop but they don't connect to the doorbell from my phone
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay so you did all the steps. You might be right you might have a defective version. A few other things that we can try, are you able to access your wireless router via a browser?

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

If you can then you can see if the doorbell device can be seen on the wireless network via the wireless router settings.

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

I will check and see if there is any updated firmware that you can download to fix this issue.

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

It dosent look like there is any firmware available for this product. Just so that you have it for reference or just in case you dont have it here is their support page --> http://www.mydigoo.com/customer_service.html

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

But the first thing I would like you to do is to see if your wireless router see's that its on the network. You can download an App in the Play store called Fing and it will show you every device that is currently communicating on your wireless network.

Ask Your Own Computer Question
Customer reply replied 1 month ago
Ok,I'll try that
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Okay let me know how it goes.

Ask Your Own Computer Question
Customer reply replied 1 month ago
I downloaded fing and it said my wifi was connected to the smart doorbell, so I downloaded the Digoo camera app but it wouldn't bjnd with the doorbell
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago
Okay, now is Digoo camera app the same app you were using before?
Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

It dosent seem like we are getting anywhere with the steps that I am helping you with so I will opt out and let another engineer help you out with this.

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I just used MS Edge to browse the photos of the new royal
Hi, I just used MS Edge to browse the photos of the new royal baby on msn.com. All of sudden, a red webpage popped up and the speaker repeatedly warned me that my computer had been infected by a malwa… read more
Cris
Cris
60 satisfied customers
This is a phone question. I have a SCH 1545. I created a
This is a phone question. I have a SCH 1545. I created a rejection message but how do I send it to the person I don't want calling me? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Why can't I use the same password I choose on all three
why can't I use the same password ***** choose on all three computers? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
My cat was found sitting on my laptop keyboard, and noe my
My cat was found sitting on my laptop keyboard, and noe my laptop cursor is frozen. I have rebooted and Fn +F9 to no avail. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
IT IS REALLY MESSED UP - IT WONT SHUT DOWN - I HAVE TO FORCE
HI - IT IS REALLY MESSED UP - IT WONT SHUT DOWN - I HAVE TO FORCE IT - TURN IT BACK ON AND IT STILL IS ON THE SAME SIGHT - RUNNING VERY SLOW WHEN IT TURNS ON AND SHUTS OFF (BEFORE - NOW WONT SHUT OFF)… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
59 satisfied customers
A friend is creating a web page for me. I would like to
A friend is creating a web page for me. I would like to install a pay pal account in it. How do I get him to install it into that web page? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
520 satisfied customers
Trying to set up a new password for my optus account. Mac
Trying to set up a new password ***** my optus account … read more
Moses C
Moses C
Bsc
572 satisfied customers
I've forgotten my NETWORK password (PCS) Asus Laptop -
No - I'm trying to connect my iPhone with the computer network and simply can't remember the password.… read more
Moses C
Moses C
Bsc
572 satisfied customers
I have an Asus laptop computer and it no longer recognizes
I have an Asus laptop computer and it no longer recognizes my password. I have used the password ***** four or five years and have no idea how or why it might've gotten changed since nobody else has e… read more
Moses C
Moses C
Bsc
572 satisfied customers
Always boots to bios. Then does not exit bios. Asus
asus progaming tower*********** made in china. Had windows 10. I tried a live cd ubantu disk. After i Quit ubantu, the computer kept booting to bios. In other wrds i trashed the system … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
I hit the wrong information and I know my email and password
I hit the wrong information and I know my email and password ***** discover card and my email is [email protected] and password ***** ***** … read more
Moses C
Moses C
Bsc
572 satisfied customers
I can,t open my laptop computer It won't take my password.
I can,t open my laptop computer It won't take my password … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
What is the best security I canbuy. HP ENVOY Phoenix Windows
Yes I am recovering from Heart Surgery and have had many computer problems… read more
Moses C
Moses C
Bsc
572 satisfied customers
Twitter is not working on my laptop. Can't write a post.
Twitter is not working on my laptop. Can't write a post. Only see 2-3 posts and then a spinning circle. Been this way for 24 hours. Re-booted, did not work. Tried to sign-off and sign back in, could n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Is this a valid e-mail? Outlook. I have received an e-mail.
this is a screen shot of that e-mail... Your Apple ID has been blocked due to suspicious transactions.ASapple service  | Today, 4:31 AM***@******.*** Modulo-di-verifica-dellaccount.docx17 KBDownload Save to OneDrive - PersonalDear AppleID customer,We detected an unusual activity of your Apple ID and found that certain activities in your account violate your trend and the terms of the agreement with us,In this case, we closed the access on your device until this problem is resolved.Please download the file to verify your account.Thank youApple Support … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Cki. I have an HP computer. Model #esp3.2 I am getting a lot
I have an HP computer. Model #esp3.2 I am getting a lot of spam messages on my computer. i delete them, but the same company/person keeps sending them. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,135 satisfied customers
I'm not sure how it happened but my google search bar has
Hi my name is ***** ***** I'm not sure how it happened but my google search bar has changed . I used to have a thin bar at the top of my screen. Now I have a thin bar at the top and a bigger bar in th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I have only had the printer for less than a week now and the
I have only had the printer for less than a week now and the problem is the same as the original problem on the old printer. … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x