Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I want to upload some games. I have tried 5 times with new…

Customer Question
I want to upload...

I want to upload some games. I have tried 5 times with new codes each time. I thought I had it right with a new password, but the system won't let me in. I'm very frustrated. The same thing happened yesterday.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Intel and what choices do I have for OS?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

I've just described what I've tried...getting codes, getting a new password.

Submitted: 1 month ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 57 minutes by:
3/20/2018
Tech Support Specialist: Jamie Macko, Computer Engineer replied 1 month ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 137
Experience: Network Engineer
Verified

Hello,

Thanks for your question today. My name is ***** ***** I am happy to assist you.
I see that you stated you are trying to upload some games. Are you uploading them, or are you trying to download the games to your PC?
Also from what website are you getting these games?

Let me know the answers to those questions and any more info you may think is important and we can start some more in depth troubleshooting.

Thanks,

Jamie

Ask Your Own Computer Question
Customer reply replied 1 month ago
I'm downloading them from X-box games...specifically jigsaw puzzles.
Tech Support Specialist: Jamie Macko, Computer Engineer replied 1 month ago

OK, thank you for the additional info.
Have you tried a reboot yet? Sometimes this data gets held up in memory and can cause issues. A lot of times rebooting the systems completely resolves this.
Also if you would like, we can start a remote session and I can view the issue with you. May make it easier to figure out where the issue is. B/c the issue could be on the system or on the internet side of things.

Let me know

Jamie

Ask Your Own Computer Question
Customer reply replied 1 month ago
This has been going on for a few days. I'm getting frustrated...so yes, I've rebooted each morning.
Tech Support Specialist: Jamie Macko, Computer Engineer replied 1 month ago

Ok, that is good. Sorry for the frustration. I am going to send the info for remote assistance. I think it is a good idea to go that route, since it is difficult to troubleshoot without seeing the screens and errors on your end.

Ask Your Own Computer Question
Customer reply replied 1 month ago
No thank you for $52 US $$$, I can get games eleswhere.
Tech Support Specialist: Jamie Macko, Computer Engineer replied 1 month ago

OK, let me know if you would like assistance.

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to recover my Gmail password. 7152133745
Anything else you want the Email Expert to know before I connect you?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
In an effort to make "All-in-One" features operate properly,
In an effort to make "All-in-One" features operate properly, I downloaded the latest HP Officejet Pro 8600 drivers, Help, Update, Basic Device Software & Product Improvement Study. Now, my land line p… read more
Sheri
Sheri
Bachelor\u0027s Degree
413 satisfied customers
I have windows 7 and have to reinstall the net framework in
I have windows 7 and have to reinstall the net framework in order to get aol gold. I did have it … read more
Cody
Cody
Computer Science
2,159 satisfied customers
I'm not sure what happeneed, but I now have windows 10,
I'm not sure what happeneed, but I now have windows 10, which I didn't want. Anyway I have lost my download link to Printmaster that I had bought. Can you send me a link please? Kathy Schulz … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I've stumbled across this app called TeamPot, which promises
I've stumbled across this app called TeamPot, which promises to be amazing in how it supposedly extends G Suite as a team management app. However, Google gives me a warning that they don't know if it'… read more
Eric Ewing
Eric Ewing
University IT Manager
156 satisfied customers
Received a message that someone had tried to use my ip
received a message that someone had tried to use my ip address. There is a reference number AZ23256 and a phone number to call 1-***-***-****. is this legit? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
How do I transfer apps from my samsung mobile to my
How do I transfer apps from my samsung mobile to my microsoft laptop … read more
Moses C
Moses C
Bsc
572 satisfied customers
I think someone just hacked a Google email account of mine
Hi Pearl - I think someone just hacked a Google email account of mine thru Facebook. … read more
Moses C
Moses C
Bsc
572 satisfied customers
I was working on my computer today and it froze. A screen
I was working on my computer today and it froze. A screen popped up saying my computer was blocked because of suspicious activity or something like that. A recorded voice also came on saying my comput… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
My Dell Latitude 15 processed a service update last week and
My Dell Latitude 15 processed a service update last week and would not reboot. it is stuck on the Dell logo screen says it cant find a boot disk. I removed the hard drive and connected it to another c… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Do I have to pay $120 for tech support just to access
Do I have to pay $120 for tech support just to access Microsoft Edge? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
It will not automatically feed the paper thru...why? Canon
it will not automatically feed the paper thru...why? … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
My wireless phone is dead. ready to be buried. I have a new
My wireless phone is dead. ready to be buried. I have a new phone to activate. When I went to a Verizon company store, they told me to call #228, They won't answer either with the new phone or with my… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
It is very slow and takes forever to get anything done. HP
It is very slow and takes forever to get anything done. … read more
Jamie Macko
Jamie Macko
Computer Engineer
137 satisfied customers
I have a Satellite C75D-C7224x. I am using Wondershare and
I have a Satellite C75D-C7224x. I am using Wondershare and the performance is extremely sluggish. The video constantly lags behind the audio. I want to increase RAM and switch to SSD processor. Is thi… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
How do I re-set my administrater password. HP laptop. Where
yes and where do I find the information you ask for about my laptop? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
When I try to go into micrsoft edge it flases off screen. Hp
when I try to go into micrsoft edge it flases off screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA.
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA. I downloaded an application called AnyTrans for iOS. Is this a good choice? I can't get it to work for me.… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x