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System on used iPhone 6 is locked for log in with the need…

Customer Question
System on used iPhone...

System on used iPhone 6 is locked for log in with the need of a new pin. I need a new pin, change password ***** update my Apple ID.

Technician's Assistant: When did you last change your password ***** Apple ID?

One time less than a hour ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Really? I did not know that capability.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. Just do I need reset the iPhone from my location?

Submitted: 3 months ago.Category: Computer
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Answered in 27 minutes by:
3/20/2018
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,631
Experience: 20+ Years in the computer industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

To clarify; is this concerning currently asking for the stand alone 4/6 digit passcode to unlock the device OR is it the password ***** the Apple ID?

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