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My phone password I want ed to change because I forgot the…

Customer Question
My phone password *****...

My phone password ***** want ed to change because I forgot the other one

Technician's Assistant: When were you last able to use your phone?

I've been using a Google sent me a message so when I couldn't remember the 1st one they have had me 1 2hrs

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I just want a new password

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

1that and my apps are secure

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
My phone is going down
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Thank you for your time
Customer reply replied 4 months ago
please fix my phone I hope its5 fast how long it will take
Customer reply replied 4 months ago
How long will it take????
Answered in 4 hours by:
3/20/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,347
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

If you have forgotten the unlock password ***** your phone then you will need to reset the phone.

What is the make and model number of the phone?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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