Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My son, Dodson, died on MArch 9 and I need to access his…

Customer Question
My son, Andrew Dodson...

My son, Andrew Dodson, died on MArch 9 and I need to access his account for the Police. I know his Username but not the password. How do I do this?

Technician's Assistant: What device or product does this involve?

Droid Maxx

Technician's Assistant: How old is your DROID?

He got it less than a year ago. It's a Verizon phone.

Technician's Assistant: What have you tried so far with your DROID?

It's still in the Police's possession. They have tried the few passwords we thought he might use without success

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 8 hours by:
3/20/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I am very sorry to hear of your loss.

If you have the username and password, you should then be able to sign into your account, what happens when you do?

Please let me know

Ask Your Own Computer Question
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thank you

Ask Your Own Computer Question
Customer reply replied 4 months ago
I don't have the password, that's the problem.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

Can you tell me please the part of the email address after the @ symbol?

Ask Your Own Computer Question
Customer reply replied 4 months ago
gmail.com
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

Use this link to go through the process to reset the password

https://accounts.google.com/signin/recovery

Once done, use the new password ***** sign into the account

Let me know please how you go

Thank you

Ask Your Own Computer Question
Customer reply replied 4 months ago
Won't the password ***** go to the cellphone to which I don't have access?
Customer reply replied 4 months ago
I need to get to someone at Google who can tell me what to do in the event of a death of an account holder and how to access the account history. It's not as simple as it may appear.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

It depends on which recovery options were set on the account. Emails, multiple phones ect can be used, when you go through the process you will see this

Ask Your Own Computer Question
Customer reply replied 4 months ago
I could have done this without spending $50. This has been no help to me, how do I get a refund?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am writing about my son's (registered to me by Verizon)
I am writing about my son's (registered to me by Verizon) Samsung Galaxy 8 phone. He recently had a psychotic break and committed a crime for which he has been committed. He does not remember the deta… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have forgotten my password. Not sure. Maybe Nov 2013.
No. After my son, who is on the account, had used his mail, I tried switching back to my mail, but needed a password. I was like...what? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I received an email from iTunes about a monthly charge of
I received an email from iTunes about a monthly charge of 9.99 that my son was paying for,but he passed away last March. How can I contact them by phone? … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
All of my six devices, both android and mac, are somehow
all of my six devices, both android and mac, are somehow being remotely hacked and synced together by a hack group of developers/programmers and gamers, connections of my psychotic ex-step-son, who wa… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
MY FAMILY AS WELL AS MYSELF WERE THREATENED WHILE I WAS ON
MY FAMILY AS WELL AS MYSELF WERE THREATENED WHILE I WAS ON FACEBOOK PLAYING WORLD SERIES POKER THE PARIS VERSION...SOMEONE I ONLY KNOW AS "CLASSY" THREATENED TO COME TO MY HOUSE AND KILL MY FAMILY AND… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have moved from Florida to New York (Somers ) I am now on
I have moved from Florida to New York (Somers ) I am now on Comcast (*****@******.***) as Verizon isn't servicing this area. My son is planning to call me from Vermont in the next hour or so so I woul… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Apple iPhone 4s - the screen does not work and we cannot
Apple iPhone 4s - the screen does not work and we cannot backup the phone so that he can get all of his info from the 4s to his new 5s (5s arrives on Tuesday). When we connect it to the computer to ba… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
A third party has accessed my voicemail on a missed call
a third party has accessed my voicemail on a missed call from his phone. that party erased an important saved voicemale then left me one after erased it. this party is a client who knows my name addre… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
my husband died on new years eve last year and i have his hp
my husband died on new years eve last year and i have his hp laptop which i havent had use for until now that our son has come to stay with me from oregon. I told him he could have his fathers laptop … read more
Mark
Mark
High School or GED
640 satisfied customers
How do I retrieve my MSN [email protected] because
How do I retrieve my MSN [email protected] because Verizon killed my account with you. I have a new carrier Comcast, now. I did get a hotmail acccount but need contacts from old e-mail and used e-m… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I have swithced phone carriers and subsequently phones. I
I have swithced phone carriers and subsequently phones. I need to get the phone numbers that were stored in my droid phone (with verizon) over to my iphone4 (with at&t). Any help?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My son has a facebook account and recently his biological aunt whom he never knew exi
My son has a facebook account and recently his biological aunt whom he never knew existed has contacted him her name isXXXXX was told she was going to be at a function my son would be attending tomorr… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My Toshiba satellite died. When I try to do a repair he asks
My Toshiba satellite died. When I try to do a repair he asks for disk drivers. Where/how do I get these. The model number is XXXXX Theoperating system is Vista home premium… read more
Andrew
Andrew
IS Technician/Hardware Specialist
Bachelor\u0027s Degree
139 satisfied customers
I recently exchanged my Blackberry Tour for a Droid Incredible.
I recently exchanged my Blackberry Tour for a Droid Incredible. I can't get my calendar from Yahoo to sync with the Droid. Both are thru Verizon. Help!… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
Hi, I have a droid and need to have my mail forwarded from
Hi, I have a droid and need to have my mail forwarded from thunderbird to my droid. How do I get my mail to be sent to my droid? I would like to have it remain on my computer and also be sent to my ce… read more
Andrew
Andrew
IS Technician/Hardware Specialist
Bachelor\u0027s Degree
139 satisfied customers
my sons psp go was stolen several weeks ago. Is the person
my son's psp go was stolen several weeks ago. Is the person who stole it, able to use it without the charger and or anything else? He has registered it on the net...what else if anything can we do?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Motorola Droid and want to get my address book in
I have a Motorola Droid and want to get my address book in Cox.net onto the phone. I went to the Gmail site and after steps I took yesterday (including putting into my Cox email address book phone num… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
The man i live with has put a bluetooth spyware on my ...
The man i live with has put a bluetooth spyware on my cell phone without my consent.I was wondering if you could tell me how to get it off my phone… read more
dawber39
dawber39
IT Consultant / Teacher
Associate Degree
349 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x