Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a Lenovo computer that is a bit old, but worked fine.

Customer Question
I have a Lenovo...

I have a Lenovo computer that is a bit old, but worked fine. I was going to sell it and my son wiped the hard drive so there wouldn’t be any personal info left on it. I have decided to keep it and can’t find the start up discs. I have all the info about the computer and need to know what I need to get it running again.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Just a moment. It is a Lenovo IdeaCentre 2308 desktop. Didn’t see a model number. It had an Intel Pentium processor. Machine type 7747.

Technician's Assistant: What have you tried so far with your IdeaCentre?

Can’t do anything, there is nothing left on it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have the serial number, cpu G630 2.7, HDD 1T, Ram 6G and it had Wndows 7 originally, upgraded to 8 then 10.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/19/2018
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening! My name is ***** ***** I look forward to helping you today!

What discs are you looking for and I can help find replacement ones for you?

Ask Your Own Computer Question
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Also, what is the serial number so I can track this down for you as well?

Ask Your Own Computer Question
Customer reply replied 4 months ago
The Serial number is ***** (or s) 09453013. I need the start up discs. My son wiped it clean.
Customer reply replied 4 months ago
There is nothing on it. He used Dban.
Customer reply replied 4 months ago
Why didn’t Microsoft answer my questions?
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

I see. What operating system did you want to put on it?

Ask Your Own Computer Question
Customer reply replied 4 months ago
windows 10
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Thank you. Okay, go to this link it will download a program so you can create the recovery disks again ---> CLICK HERE

If you want to order the actual discs in the mail, let me know too and i can check on that. Also, please take a moment to rate my service using the stars below when we're finished. Thanks!

Ask Your Own Computer Question
Customer reply replied 4 months ago
Can you email it to me? I’m currently on my
Phone
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Sure. What is the e-mail you'd like me to send it to? Please remember to rate my service using the stars as well. Thanks!

Ask Your Own Computer Question
Customer reply replied 4 months ago
Just a minute, my son coped the link and sent it to his computer
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Sure. No problem!

Ask Your Own Computer Question
Customer reply replied 4 months ago
He’s still working on it please hang on
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Sure!

Ask Your Own Computer Question
Customer reply replied 4 months ago
He is putting it on a flash drive
Customer reply replied 4 months ago
What is the charge for this when we know it is going to work?
Customer reply replied 4 months ago
Sorry it is taking a bit
Customer reply replied 4 months ago
Still there?
Customer reply replied 4 months ago
After he makes the boot drive, what are the next steps after the recovery process on he Lenovo.. or will it work just like a regular operating system install?
Customer reply replied 4 months ago
The Lenovo site keeps getting interrupted so he can’t finish putting it on the USB drive.
Customer reply replied 4 months ago
Are you still available???????
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Hi, I'm here. I didn't get your messages until this morning for some reason. Please let me know when you're back and I can assist further

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Specialist Sean S. Your Own Question
Specialist Sean S.
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
1,372 Satisfied Customers
Experience: 15+ years IT experience. A+, Net+, Security+ certified

Specialist Sean S. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I updated to windows 10 and now most of the games I like to
I updated to windows 10 and now most of the games I like to play won't play because it says my graphics are out of date and I don't know how to fix this … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Should I purchase a new CPU? I have a Lenova manufactured
Should I purchase a new CPU? I have a Lenova manufactured January 2011. CPU SNB Ci3 2120 3.3 HDD 1T RAM 6G OS Win &HP I mainly do e-mail I want to learn to work on my web site Patrick… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Have an ASUS Laptop Model: X54C CPU 2.2 GHz Ram: 4 GB Hard
Have an ASUS Laptop Model: X54C CPU 2.2 GHz Ram: 4 GB Hard Drive C: 3.45GB free of 119GB D: 129 GB free of 153 GB I have moved all the files I can find to the D drive BUT I can only find about 3 GB on… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
Well, I own an older Essentio 5570 and im looking to upgrade
Well, I own an older Essentio 5570 and im looking to upgrade its gaming capability. I bought a new graphics card for it, I got an ASUS GeForce GTX 750Ti GDDR, but I don't know if I need to upgrade my … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I need a new desktop computer & I'm looking at Lenovo desktops
I need a new desktop computer & I'm looking at Lenovo desktops I need a smaller screen since my desk is small. The model I found that Has a smaller screen is All in one , touch screen M73Z. 4th genera… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Id like to buy a laptop fast enough to run the emulator PCSX2.
I'd like to buy a laptop fast enough to run the emulator PCSX2. Which one can I buy for under $1200 USD?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
I have an ASRock Socket 775 4 Core Dual-SATA2 Motherboard with
I have an ASRock Socket 775 4 Core Dual-SATA2 Motherboard with the VIA PT880/ProPT880 chipset. I don't have the latest BIOS for the board but was told when I purchased it that it wouldn't take more th… read more
prfpcdoctor
prfpcdoctor
Senior Network Infrastructure Engineer
291 satisfied customers
I want to upgrade my Dell Precision 350 Workstation. From
I want to upgrade my Dell Precision 350 Workstation. From what I can determine its current Motherboard is Dell part # XXXXX The CPU is an Intel Pentium 4, 2.40GHz, 533FSB, L2 Cache 512KB. I currently … read more
MrComputer2010
MrComputer2010
Bachelor\u0027s Degree
16 satisfied customers
not sure the cooling fan is working in my toshiba lap top.
not sure the cooling fan is working in my toshiba lap top. How do I tell? shouldn't I be able to hear it?… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I have purchased a Lenovo G560 which has 4gb of DDR SO-DIMM
I have purchased a Lenovo G560 which has 4gb of DDR SO-DIMM Small Outline ram with a 500 GB hard drive. The computer appears slow, has frozen a couple of times, takes quite a while to load Internet Ex… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
hello i have an dell xps/dimesion 200/5150c i upgraded to
hello i have an dell xps/dimesion 200/5150c i upgraded to windows 7 from xp. my system freezes or hangs alot . i tried reinstalling. any ideas? regards pat… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
I have an Acer Aspire 3690-2710 with Intel Celeron M 1.6 Gh
I have an Acer Aspire 3690-2710 with Intel Celeron M 1.6 Ghz and 2gb RAM and I want to install the Mac OsX leopard on it. I need 2.4 Ghz of speed, but no a Celeron proccesor. Wich one do you recommend… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
I have a Toshiba Satellite P200 - RT3 which will no longer
I have a Toshiba Satellite P200 - RT3 which will no longer turn on. I stepped away from my computer for a couple of hours, still on, and when I returned the computer was off. When I press the power bu… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Hi I have a toshhiba satellite L500 and was wondering does
Hi I have a toshhiba satellite L500 and was wondering does this have a SSE or SSE2 CPU I am trying to run Dragon Naturally Speaking 10.1 and it will not activiate/run the error message states it fails… read more
Qin Xia
Qin Xia
Master\u0027s Degree
922 satisfied customers
Just returned my netbook with Intel Atom processor because
Just returned my netbook with Intel Atom processor because it just wasn't performing the way I want. Now I'm deciding between Dell's Inspiron 11z with Intel Pentium Dual Core SU4100 and HP's Pavillion… read more
bill
bill
ctc
Associate Degree
309 satisfied customers
If our Server crashes how much will it cost to get a new one.
Our Server crashed so our Out-of-house tech says it will cost 2,996.00 for the parts and $520 for the labor a total cost of $3,716.00. The product we will recieve is an Intel Dual Core Pentium (2.6 Gi… read more
System Admin
System Admin
Bachelor's Degree
46 satisfied customers
I recently purchased a used Compaq Evo N600c with a 1200MHz ...
I recently purchased a used Compaq Evo N600c with a 1200MHz P-III. The problem is that it is only clocking 796MHz. I realize they probably used a slower processor and over-clocked it to 1200MHz. I wou… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
would a core 2 duo 1.86 work in my 915g express chipset
I have a Sony Vaio rb 50 p4 3.2ghz...I want to upgrade it to a quick cpu and would like the Intel core 2 duo?… read more
JoRo
JoRo
Attorney
Juris Doctorate
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x