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I can’t remember password. Windows 10. Toshiba laptop.

Customer Question
I can’t remember password ...

I can’t remember password

Technician's Assistant: What device or product does this involve?

Windows 10

Technician's Assistant: What's the brand and model of your computer?

Toshiba laptop

Technician's Assistant: What Toshiba model do you have?

Satellite

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I also have a problem with a flash drive I think

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/19/2018
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening! My name is ***** ***** I look forward to helping you today!

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

I'm happy to help fix this, but I'll need to know if you have anything on the computer you need to save or can't afford to replace/reinstall first

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