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Audio OK but no video when playing stuff from WSJ or any…

Customer Question
Audio OK but no...

Audio OK but no video when playing stuff from WSJ or any source. Help! Thanks.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP something and maybe windows 10? How can I find out both for sure?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

Only noticed it recently after something was installed on computer when I was either asleep or out of town.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Played video links last week and all seemed just fine.

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/19/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

What web browser are you using?

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Customer reply replied 4 months ago
How much will that cost above the 5$? Are you legit?
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

yes we are a legit company

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