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My husband Ed Hogue is not received any emails from his

Customer Question
Hello! My name...

Hello! My name is Terrie & my husband Ed Hogue is not received any emails from his sbcglobal account in over a week. His address is***@******.***. Could you help us?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

From a browser. Internet connection appears to be ok...we're receiving emails form our address of***@******.*** just fine.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Yes, Firefox. But I have tried several times to access his email & hit allow to pass the Firefox firewall.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I also cannot get my***@******.*** emails from my cell phone which is with AT&T Mobility. Should I connect AT&T about that?

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/19/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which email program you use to access your account on?

Please let me know

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Customer reply replied 4 months ago
Windstream
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok, that is the email service, but which actual program do you open in order to access the account with?

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Customer reply replied 4 months ago
Just want free one time answer for today please
Customer reply replied 4 months ago
Oh...Firefox
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok, can you sign into your account now? And please note this service is not free.

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Customer reply replied 4 months ago
It said one free answer with free trial membership...?
Customer reply replied 4 months ago
Explain please.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Please speak to customer service regarding costs if you missed reading this when you started.

You can via***@******.***

But this is not a free service.

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Customer reply replied 4 months ago
ok how much again?
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Please speak to customer service regarding costs if you missed reading this when you started.You can via***@******.***But this is not a free service.
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Customer reply replied 4 months ago
No thank you...not interested.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok

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