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I have lost my older family photo folders from my hp home…

Customer Question
I have lost my...

I have lost my older family photo folders from my hp home computer. they were on one drive , I only have my own info as I am a retired policeman and and do not have use for any work info.

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

H P Notebook Windows 10 Home 64 bit.

Technician's Assistant: What HP model do you have?

15-ay104cy

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Updates are added by windows and i have a driver program .they usually do them automatically. I am only an occasional user of this computer and I use it mainly for family photos and videos,

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that there were about approx. 20 photo and video folders.New York vacation family events etc. and one day I opened up computer and could not find them.

Submitted: 5 months ago.Category: Computer
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Answered in 3 minutes by:
3/19/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Have you checked the files online in Onedrive?

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Customer reply replied 5 months ago
I Have And folders are empty
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

When did you notice the problem?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Are you messaging me from problematic pc?

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Customer reply replied 5 months ago
I want to cansil and get my money refunded I am a REtired Chicago Policeman on a pension and cant afford this,
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Please wait....

There is no more charge. All i need is to answer my queries

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Please ignore any message that pop up for premium service

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Please answer:

Are you messaging me from problematic pc?

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