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My laptop an accer when I start is up show me a message pc…

Customer Question
Hello my laptop...

Hello my laptop an accer when I start is up show me a message pc needs to be repaired file \BCD error code 0xc000000d

Technician's Assistant: What's the model and Operating System (OS) of your Acer?

Hdd model wdc wd 10jpvx-22jc3t0

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

Nothing and no updates

Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
3/19/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,005
Experience: Resolution Specialist at Wipro Bpo Services
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Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.
I am sorry to hear that you are facing such trouble with your Acer laptop.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago

how old is the laptop and do you have any important data on the computer?

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Customer reply replied 5 months ago
3 years yes there is important data on
Customer reply replied 5 months ago
how will you connect to the laptop
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago

Shut down the computer by holding the power button down for 10 seconds.

Unplug any device connected to it and then power it on and press and hold down the shift key till it comes up to the login screen.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago

Just dont logon to windows just let me know as you are up on the login screen.

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Customer reply replied 5 months ago
I cant login say recovery pc needs repair bfile bcd error code 0xc000000d
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