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Forgot password, Microsoft, 10, Just started today

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Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: What device or product does this involve?

Microsoft

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started today forestall166

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Toshiba laptop

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/19/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What type of password ***** ***** such as computer's login password, or email password, or Wi-Fi / wireless password, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 4 months ago
Computer passwordYahoo
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Thank you. Do you mean you are not able to log in your Windows 10 computer nor open any program on your computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 4 months ago

User name *****************

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago
  1. Is your problematic computer currently showing that yahoo email address at the login screen?
  2. Do you currently have access to that yahoo email address on another computer or tablet or smartphone, etc.?
  3. Do you have another working Windows computer?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Available
Waiting for answer
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Please answer my 3 questions in my last response above, so I can troubleshoot.

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 4 months ago
1yes
2yes
3no
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

For computer account password ***** Microsoft has sent you a new email message. Please open that new email message in your yahoo email account, then tell me the code number in it.

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Thank you. Please try the password ***** now on your computer now.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Does that password *****? Please type at the box below, then click on the Send button below to communicate with me, so I can help further. I will provide another solution as needed. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

How is it going?

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Do you still need help with your computer's password *****? And/or do you need help with any other computer question / issue?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Computer Question
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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
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Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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