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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 42443
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Forgot password, Microsoft, 10, Just started today

Customer Question

Forgot password
JA: What device or product does this involve?
Customer: Microsoft
JA: What Microsoft model do you have? And the Operating System (OS)?
Customer: 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Just started today forestall166
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Toshiba laptop
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,
I'm sorry about the issue. What type of password ***** ***** such as computer's login password, or email password, or Wi-Fi / wireless password, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Expert:  Viet - Computer Tech replied 8 months ago.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 8 months ago.
Computer passwordYahoo
Expert:  Viet - Computer Tech replied 8 months ago.

Thank you. Do you mean you are not able to log in your Windows 10 computer nor open any program on your computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 8 months ago.

User name *****************

Expert:  Viet - Computer Tech replied 8 months ago.
  1. Is your problematic computer currently showing that yahoo email address at the login screen?
  2. Do you currently have access to that yahoo email address on another computer or tablet or smartphone, etc.?
  3. Do you have another working Windows computer?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Customer: replied 8 months ago.
Available
Waiting for answer
Expert:  Viet - Computer Tech replied 8 months ago.

Please answer my 3 questions in my last response above, so I can troubleshoot.

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Customer: replied 8 months ago.
1yes
2yes
3no
Expert:  Viet - Computer Tech replied 8 months ago.

For computer account password ***** Microsoft has sent you a new email message. Please open that new email message in your yahoo email account, then tell me the code number in it.

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Customer: replied 8 months ago.
Expert:  Viet - Computer Tech replied 8 months ago.

Thank you. Please try the password ***** now on your computer now.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Expert:  Viet - Computer Tech replied 8 months ago.

Does that password *****? Please type at the box below, then click on the Send button below to communicate with me, so I can help further. I will provide another solution as needed. Thank you.

Expert:  Viet - Computer Tech replied 8 months ago.

How is it going?

Expert:  Viet - Computer Tech replied 8 months ago.

Do you still need help with your computer's password *****? And/or do you need help with any other computer question / issue?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.