Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I know my e-mail...has been same for years. Forgot password…

I know my e-mail...has...

I know my e-mail...has been same for years. Forgot password ***** no longer can get online on my main computer. Tried for a long time to reregister but ended up failing. Am disgusted and frustrated, as a recent stroke survivor this is not healthy. HELP if you can.

Technician's Assistant: Are you logged into your email account on any other devices?

YES, on my small laptop.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes phone number, but have forgotten passwords.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Will need to set new password.

Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/19/2018
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Question

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Brand new Mac. I am quite elderly and appreciate your patience. have had same***@******.*** for years but can not access it through Google. I have tried a dozen times but keep getting denied.

Try to reset at gmail.com.

Reset your password ***** here:

https://accounts.google.com/signin/recovery

Put in your email address and follow the prompts. Getting in will depend on what backup you have

in place. It is required by Google that users keep current back ups in place to get back in their account

as they are free accounts *non business accounts are free*. They do not have a person that monitors

these. You will get in by using those back ups you put in place such as security questions, phone number

or another email address you put in to get a recovery link sent to.

Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:
Check your Spam or Bulk Mail folders
Add***@******.*** to your address book.
To request another email, follow the steps to recover your account .
Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password ***** you haven't already used with this account.

Let me know if you get stuck and i will assist.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin"

Ask Your Own Computer Question

You have created 3 duplicates. I put them all in for a refund. Please follow the instructions sent above.

Reset your password ***** here:

https://accounts.google.com/signin/recovery

Put in your email address and follow the prompts. Getting in will depend on what backup you have

in place. It is required by Google that users keep current back ups in place to get back in their account

as they are free accounts *non business accounts are free*. They do not have a person that monitors

these. You will get in by using those back ups you put in place such as security questions, phone number

or another email address you put in to get a recovery link sent to.

Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:
Check your Spam or Bulk Mail folders
Add***@******.*** to your address book.
To request another email, follow the steps to recover your account .
Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password ***** you haven't already used with this account.

Let me know if you get stuck and i will assist.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Thank you! Thank you!! Please wish me luck!

You are very welcome. Please ensure you hit the fifth star for me and make sure you reply back when done as well.

Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
2,001 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to sign to g mail.I have my e mail address
i am trying to sign to g mail.I have my e mail address however i have forgotten the password.The problem is the e mail recovery no longer exists as we dont use that provider anymore.When i get a messa… read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I forgot password and my recovery information must be
I forgot password ***** my recovery information must be changed … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can not remember my email or password can you help me? But
Can not remember my email or password ***** you help me? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I lost my password and cannot figure it out online, I'm
I lost my password ***** cannot figure it out online, I'm trying thr reset password ***** its not resetting. I have had a stroke and really need some help!!! My cell phone number is:(###) ###-####… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Came back from living in Tonga for 5 years, forgot my g-mail
came back from living in Tonga for 5 years, forgot my g-mail password, need to update my phone number and get my e-mails on my Verison phone line … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I can not get access to my google a/c, because I have lost
I can not get access to my google a/c , because I have lost my phone ,that phone number was registered with my a/c. but now I have my new number , how do I login to my a/c … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Forgot password. Forgot password. I no longer have the cell
forgot password JA: When did you last reset your username and password? Customer: forgot password JA: Have you installed any updates recently? Customer: no JA: Anything else you want the Computer Expe… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My email is my password has been be happy01 forever. Now it
My email is***@******.*** my password ***** been be happy01 forever. Now it says it is not the right password. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I seem to forgotten my password and EmAil I thought it was
I seem to forgotten my password ***** EmAil I thought it was***@******.*** but no pad kits all back what can I do? Can I start over? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I've forgotten my yahoo e-mail password and have tried for
I've forgotten my yahoo e-mail password ***** have tried for hours (several different times) to retrieve it. HELP PLEASE! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cant access my e mail. Ive forgotten the password - its
I cant access my e mail. Ive forgotten the password ***** its been a very long time since I had to use it - and Ive forgotten the answers I gave for where I met my spouse etc. I have a new phone numbe… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Total frustration! over 30 minutes this AM with someone
total frustration! over 30 minutes this AM with someone named "KEN"...with his accent, no one in his family is named Ken...this evening on phone with a lady....over 20 minutes...she excused herself fo… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I am unable to recall my password on my e-mail account and
I am unable to recall my password XXXXX my e-mail account and the city of my birth is not working either. I set up my e-mail years ago and the credit card that was used is no longer available due to t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Help! I can only get online by logging in as my husband
Help! I can only get online by logging in as my husband and then switching screen names. If I try to get on AOL as myself, it won't accept my password XXXXX corrector let me in to "forgot my pasword" … read more
Todd
Todd
Student
Associate Degree
23 satisfied customers
i BOUGTH THE MAJIC JACK 2 YEARS AGO LAST YEAR i HAD 2 STROKES
i BOUGTH THE MAJIC JACK 2 YEARS AGO LAST YEAR i HAD 2 STROKES AND A HEART ATTACK TOO i FORGOT MY PASSWORD XXXXX NEED HELP MY PHONE # XXXXX(NNN) NNN-NNNNMY NAME ISXXXXX USED TO LIVE IN NAPA CA. I NOW L… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
hotmail password is reset by somebody else, when they sign
hotmail password XXXXX XXXXX by somebody else, when they sign into my email account, they use the forgotten password, and have access to my e-mails. need a full proof security… read more
JacobW
JacobW
Precision Farming Specialist
Associate Degree
52 satisfied customers
I want tp pay for one more year of magicjack service. I am
I want tp pay for one more year of magicjack service. I am 83 yrs of age, so no point in signing up for more than one year at a time. Bill Pearce e-mail: [email protected] yahoo.com Please advise my Password. TN… read more
toughguy
toughguy
Master\u0027s Degree
210 satisfied customers
I can t get into yahoo mail anymore. im a three time stroke
I can' t get into yahoo mail anymore. i'm a three time stroke survivor, having lost a third of my brain in 1997. my memory is almost non existant my email is [email protected] was chaosy. any help wou… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x