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Its not booting up. Windows 10 startup problem. Gateway.

Customer Question
Its not booting up ...

Its not booting up

Technician's Assistant: What device or product does this involve?

Windows 10 startup problem

Technician's Assistant: What's the brand and model of your computer?

Gateway

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

From last night

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing like to fix the problem as soon as possible

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Any one out there?
Answered in 5 minutes by:
3/19/2018
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 4 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,498
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, other times it is due to failed hardware, if it is a glitch then your computer will work normally again.Try these steps please> disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds. Then reconnect the power cord and try powering on normally by pressing the power button for a couple of seconds.Let me know if any changes occur.
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 4 months ago

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