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I lost my password and now I'm unable to reset it and my…

Customer Question
Hi I lost my...

Hi I lost my password ***** now I'm unable to reset it and my computer is locked I'm in alot of trouble

Technician's Assistant: What device or product does this involve?

Its an Acer Aspire E 15

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

I don't know

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

I have purchased it a month before from Cash converters

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes I tried to install Video player and for that they need microsoft account I made that nd now my computer is locked

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
When it will be answered
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
What you need now
Answered in 7 hours by:
3/19/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which version of windows you are using?

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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