Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Cannot start in normal mode,message said we have been

Customer Question
Cannot start in normal...

Cannot start in normal mode,message said we have been hacked

Technician's Assistant: What device or product does this involve?

Toshiba laptop

Technician's Assistant: What's the model and Operating System (OS) of your Toshiba?

Ihave the original box that the computer came in. It is a vista #A205-S5880

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Cannot log in in normal mode.

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/19/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

Are you logged in with safe mode?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My Toshiba laptop A205 S4607 runs normally on battery power,
My Toshiba laptop A205 S4607 runs normally on battery power, but when the AC adapter is plugged in the disk stops and screen freezes. When I run windows in the safe mode it works fine on AC or battery… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
t ihave toshiba satellite A205-S4577, i tried to restore to
t ihave toshiba satellite A205-S4577, i tried to restore to out of box with it's restore CD but it keep on freezing and won't go through, any other way to do it? thanks… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have a toshiba satellite A205-S5000 laptop with windows vista,
I have a toshiba satellite A205-S5000 laptop with windows vista, and all of a sudden it won't let me log on under user name. gives correct hint but the password XXXXX work. It worked fine 2 nights and… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My Toshiba laptop died When I attempt to do a repair he does
My Toshiba laptop died When I attempt to do a repair he does not find and operating system and asks for disk drivers Where/how do I get these drivers The machine fails to boot up, I have tried last kn… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Oxc01a001d error on a friends toshiba laptop, no matter what
Oxc01a001d error on a friends toshiba laptop, no matter what I try I can't get around of fix this error??!!… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have a Satelitte A205-S5804 which I bought in Jan 2008.
I have a Satelitte A205-S5804 which I bought in Jan 2008. My screen light goes out after the computer is on a little while, sometimes just after start up and sometmes it will be lit for longer. I read… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
my friends computer comes on with a blue screen and it says
my friends computer comes on with a blue screen and it says that computer shutdown was not inappropriately and if it may have shut down due to a system issue. It does start up in safe mode with networ… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Im wondering if it is possable to restore the original setting
I'm wondering if it is possable to restore the original setting on my laptop I need to get it to connect to my internet stick and all it states is it can't install with error having 39 missing.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Toshiba Satellite A205 that is running windows vista
I have a Toshiba Satellite A205 that is running windows vista home basic. When I try to play a dvd and project it on to a screen I get the message "unable to output the video to an external device". I… read more
joytinu
joytinu
Bachelor's Degree
194 satisfied customers
i changed my password iknow for 1000% that i am right but
i changed my password XXXXX for 1000% that i am right but computer will not accept i have been over charging the battery toshiba vista a205-s5831 one yr old plus… read more
Cris
Cris
60 satisfied customers
my toshiba satellite L300 notebook is very ill. I have backed
my toshiba satellite L300 notebook is very ill. I have backed up the data using safe mode however it will not start windows normally. Spends forever with a black screen and cursor then does nothing. I… read more
Andy
Andy
Computer Consultant
5,316 satisfied customers
My toshiba satellite (a205) is telling me that I have no dvd/cd
My toshiba satellite (a205) is telling me that I have no dvd/cd rom drive. Device manager says 'device cannot start - code 10'; 'microsoft working on solution'. From the same screen I tried updating d… read more
Andy
Andy
Computer Consultant
5,316 satisfied customers
When I turn on my computer, it turns on normally and loads
When I turn on my computer, it turns on normally and loads the Toshiba loading screen. After this it just goes to a blank black screen with an underscore flashing in the top left corner. The last coup… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Dell laptop wont start in normal mode when i first turn it
Dell laptop wont start in normal mode? when i first turn it on, there's no prompt for a log-in, it goes straight to a black screen with the mouse arrow, no desktop icons or task bar. I have to force o… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I own a Toshiba laptop, Satellite. I use it at home and office;
I own a Toshiba laptop, 'Satellite'. I use it at home and office; we have wireless in both places, which is how I access the internet on the laptop. Just returned from vacation and the laptop will not… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
My Satelite A215 - Memory 3gb; Windows Vista Home Premium has
My Satelite A215 - Memory 3gb; Windows Vista Home Premium has stopped starting up! I get an MSDOS screen where there are two options: 1 Says to Repair The Laptop and Start thereafter; 2 Says to Start … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
why is my toshiba satellite screen showing up blank, my screen
why is my toshiba satellite screen showing up blank, my screen saver is working and i'm able to view my mouse moving around.… read more
Sandy PCnut
Sandy PCnut
Associate Degree
108 satisfied customers
i recieved a toshiba laptop for christmas then i was put into
i recieved a toshiba laptop for christmas then i was put into hospital until today it says my password XXXXX XXXXX how to i reset my password… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x