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I cannot play videos on my FB page or YouTube. I can hear…

Customer Question
I cannot play videos...

I cannot play videos on my FB page or YouTube. I can hear the sound but not see the picture. Andy help with that.

Technician's Assistant: When did you last update Facebook?

I am not sure.

Technician's Assistant: What have you tried so far with your Facebook?

Signing on and trying to watch videos posted by my friends to my FB page,

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Can;t think of anything else.

Submitted: 5 months ago.Category: Computer
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Answered in 36 minutes by:
3/19/2018
Tech Support Specialist: Cris, Support Specialist replied 5 months ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,018
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

What operating system does your PC have? Windows 7, 8 or 10?

Also, what browser are you using?

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