Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Trying to reset our ipad. forgot password, just charged it…

Customer Question
Trying to reset our...

Trying to reset our ipad. forgot password, just charged it for first time in 1 year

Technician's Assistant: When did you last change your password ***** Apple ID?

2 years

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
3/18/2018
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,627
Experience: 20+ Years in the computer industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Computer Question
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

To clarify; is this concerning the stand alone 4/6 digit passcode to unlock the device OR is it the password ***** the Apple ID?

Ask Your Own Computer Question
Customer reply replied 3 months ago
currently, our ipad says "ipad disabled, connect to itunes... we tried but cannot get past that
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

Ok,

The following procedure is a special device firmware update mode. It will erase your Apple device, remove the passcode, and then re-sync user data once it is done (provided you have a backup of some kind).

1) Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > “App Store” ( or Software Update for older OS X releases) > "Check now" to get the latest version for their system in most cases.)

2) Open iTunes on your computer and connect the Apple device directly to it (using the charging cable that came with it from Apple)

3) Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

4) Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

5) Release the sleep/wake button but CONTINUE to hold the home button, until...

6) iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.

If it doesn’t work the 1st time, start from the beginning and try again. If iTunes *still* doesn't recognize the device, plug it into a DIFFERENT USB port and try once more.

John

Ask Your Own Computer Question
Customer reply replied 3 months ago
ok. Looks like the ipad is restoring.. if it does not work, we will follow your other directions, thank you
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

You are very welcome!

When the current question has been answered to your satisfaction, please remember to rate my personal assistance accordingly when you get a moment. However, if you have any further questions on this topic, please let me know at any time.

John

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John TF. Your Own Question
John TF.
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: 20+ Years in the computer industry

John TF. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Need to reestablish Apple ID and Password— getting senile.
Need to reestablish Apple ID and Password— getting senile … read more
William Harder
William Harder
SR Sytems Engineer
Technical School
52 satisfied customers
I just got a new ipad and forgot what my passcode is. I
I just got a new ipad and forgot what my passcode is. I can't get past the prompt for it and it keeps locking down. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
Forgot apple passcode. Just got a new I pad 1 wk ago
Forgot apple passcode JA: When did you last change your password ***** Apple ID? Customer: Just got a new I pad 1 wk ago JA: Did you try resetting through Apple's online account reset tool? Customer: … read more
Mr.Med
Mr.Med
1,184 satisfied customers
I am unable to get back on google. I will not accept my
I am unable to get back on google. I will not accept my password ***** has not sent a code so i can get in. I am trying to open***@******.*** … read more
Moses C
Moses C
Bsc
752 satisfied customers
IPad locked out. Asking for Apple ID used to set up iCloud.
iPad locked out. Asking for Apple ID used to set up iCloud. That was years ago and I forgot that password. I am original owner. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Tina, tried to use my ipad and it was locked. The unit was
Hi Tina, tried to use my ipad and it was locked. The unit was set up 4/12 I have no idea what ID or password ***** used. I am 86 years old and not at all computer wise. I see where she enter this info… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Dont know apple password, ipad, Nothing. Just need to reset,
Dont know apple password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: ipad JA: How long has this been going on with your iPad? What have you tried s… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I'm trying to log on with my iPad as a guest at our
I'm trying to log on with my iPad as a guest at our Worldmark timeshare. It has asked for my Apple ID and password. I must have the wrong password ***** me. How can I reset my password? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I am locked out & the password or address is incorrect it
I am locked out & the password ***** address is incorrect it tells me. … read more
Moses C
Moses C
Bsc
752 satisfied customers
Im having difficulty getting onto the internet. I thought it
Im having difficulty getting onto the internet. I thought it was my internet/wifi provider...Spectrum; but they rebooted and when I checked my other devices ...they're working. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I just registered and my computer will not recognize my
I just registered and my computer will not recognize my password … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
My i pad has locked me out and is asking for my email
my i pad has locked me out and is asking for my email password ***** i have long forgotten … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Forgot password for ipad and having trouble getting
forgot password ***** ipad and having trouble getting temporary word from apple. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I forgot my sign up AND PASSWORD ON MY MINI. i ENTERED THE
I forgot my sign up AND PASSWORD ***** MY MINI. i ENTERED THE UPDATE AND NOW i CANNOT GET BEACK INTO MY SYSTEM… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
We forgot our password to our Ipad and we tried to reset it
We forgot our password ***** our Ipad and we tried to reset it last night. We got the confirmation it was changed but the change was made to my cellphone not the Ipad. So we need assistance in straigh… read more
Cris
Cris
60 satisfied customers
My msn email account has stopped working. Doesnt recognize
My msn email account has stopped working. Doesn't recognize the password XXXXX had for 15 years.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My netgear router will not let me have wireless access to my
My netgear router will not let me have wireless access to my ipad. My laptop works fine with this router. The Ipad sees the network but will not let me have access.… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I bought my Majic Jack back in April of 2009 and just now going
I bought my Majic Jack back in April of 2009 and just now going through the registration process. I am currently on the screen to re-enter my e-mail address but the screen says that my address is alre… read more
Joe
Joe
Bachelor\u0027s Degree
32 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x