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I forgot my yahoo email password and cant get in to my

Customer Question
I forgot my yahoo...

I forgot my yahoo email password ***** cant get in to my account

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes

Submitted: 1 month ago.Category: Computer
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Answered in 1 hour by:
3/19/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 1 month ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 376
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 1 month ago

Please follow the below steps in order to reset the password ***** your yahoo email account:

  1. Click on this link https://login.yahoo.com/account/challenge/username?done=https%3A%2F%2Fwww.yahoo.com%2F&authMechanism=secondary&sessionIndex=QQ-- page.
  2. Enter your Yahoo! Mail email address or your phone number.

    Tip: You don't have to include the @yahoo.com part of your email address.
  3. Click Continue. Yahoo! Mail's sign-in helper will now walk you through the reset options.

If you have a mobile number associated with the account and can access text messages received there:

  1. Click Yes, text me an Account Key under Do you have access to this phone?. If you're unable to receive or see text messages at that number, make sure you choose I don't have access to this phone so you get other options for resetting your forgotten Yahoo! Mail password.
  2. You'll receive an account key by text within a couple minutes. Enter it under Verify that you have this phone.
  3. Click Verify.

    If you have a secondary email address associated with your Yahoo! Mail account:

    1. Click Yes, send me an Account Key under Do you have access to this email?. If you suspect somebody may be reading your email or if you cannot receive messages at the address anymore, click I don't have access to this email instead.
    1. Type the account key you got by email under Verify that you have access to this email.
    2. Click Verify.

    If you do not have access to either a secondary email address or phone number, Yahoo! may ask you for other information to verify your identity, such as contacts in your Yahoo! Mail address book.

    Once you have successfully recovered access to your account, you can change the Yahoo! Mail password to whatever you like (and will remember); it is best, ***** ***** to use a strong email password.

    Please let me know if it works for you.

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    Aparna Indresh, Computer Hardware Engineer
    Category: Computer
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    Experience: Engineer at Aparna Indresh

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