Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a Dell Latitude 7480 I want to reset the computer how…

I have a Dell...

I have a Dell Latitude 7480 I want to reset the computer how do I do that?

Technician's Assistant: What Operating System (OS) are you running on your Latitude?

Window's 7

Technician's Assistant: What have you tried so far with your Latitude? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't remember password ***** user name

Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 4 months ago
HI are you working on my question?
Customer reply replied 4 months ago
I would like you to connect to the computer and fix it. However I can't get into the computer can you still connect and fix it that way? I am on another computer asking these questions
Answered in 46 minutes by:
3/18/2018
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,534
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Since you are not able to log in to the computer you need assistance with, I will not be able to connect to it remotely. Are you wanting to reset your Dell back to factory defaults?

Ask Your Own Computer Question
Customer reply replied 4 months ago
please send info on how to reset to factory defaults

Reboot your computer. As it boots up, press and hold the "F8" key until you see the Advanced Boot Options menu. If you see the Windows logo appear, restart the computer and try to enter the Advanced Boot Options menu again. Use the down arrow on your keyboard to choose "Repair Your Computer." Press "Enter."

Ask Your Own Computer Question
Customer reply replied 4 months ago
Hi trying that now

Okay.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Nothing so far
Customer reply replied 4 months ago
Trying again
Customer reply replied 4 months ago
Okay I am at repair window now says system recovery options
Customer reply replied 4 months ago
What do I do next

What are the options

Ask Your Own Computer Question
Customer reply replied 4 months ago
Says next or load drivers?

Go to Next

Ask Your Own Computer Question
Customer reply replied 4 months ago
Said internal error occurred the following information might help you resolve the error. The system cannot find the file specified

You should see Advanced Boot Options if you are in the right menu.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Choose recovery tool Start up repair or system repair will not let me arrow down
Customer reply replied 4 months ago
To let you connect do I just hook up to my internet cable

That won't work unless you can log in to that computer.

Ask Your Own Computer Question
Customer reply replied 4 months ago
No I can't log in

Do you have mouse control?

Ask Your Own Computer Question
Customer reply replied 4 months ago
the mouse works
Customer reply replied 4 months ago
We went back to were it says Windows 7
Customer reply replied 4 months ago
should we reboot again

If you upgraded to 10 from Windows 7 that is what you will get if you reload the factory defaults. You will need to reinstall Windows 10 later.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Did not upgrad to 10 says windows 7

Can you select the recovery tool with the mouse?

Ask Your Own Computer Question
Customer reply replied 4 months ago
no mouse pad not letting me do anything

I thought you had mouse control?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I though I did have it but I don't

Okay start over and make sure you are in the Advanced Boot Options menu before you continue.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Takes me to safe mode then starts windows

Are you able to access Windows in safemode?

Ask Your Own Computer Question

Is the only problem you are having due to your password?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Then it goes to ctrl alt delete
Customer reply replied 4 months ago
to long in
Customer reply replied 4 months ago
log
Customer reply replied 4 months ago
User name and password

Okay. You could purchase a reset disc for that which might be easier?

Ask Your Own Computer Question
Customer reply replied 4 months ago
How do I do that?

Check this LINK.

Ask Your Own Computer Question
Customer reply replied 4 months ago
HI Dan that only works for password ***** about user name

It will clear all passwords. Once you do that you can login as anything you like.

Ask Your Own Computer Question
Customer reply replied 4 months ago
How does it get around the User name
Customer reply replied 4 months ago
Oh Okay I will try that thank you

My pleasure! Please remember to rate my service and have a nice day!

Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,534
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified
Dan and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Hi Dan no place to put a disk in this computer
Customer reply replied 4 months ago
Dan don'tleave
Customer reply replied 4 months ago
with no disk drive what do I do
Customer reply replied 4 months ago
Hello

Then go to this LINK

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan Your Own Question
Dan
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,534
2,534 Satisfied Customers
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

Dan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Dell Latitude, Model PP01S Latitude L400. Need BIO'S for get
Dell Latitude, Model PP01S Latitude L400. Need BIO'S for get around on log-in 12" computer … read more
Dan
Dan
Computer Support Specialist
Bachelor's Degree
2,534 satisfied customers
I can't get by my administrative password to download poker
I can't get by my administrative password ***** download poker site … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
28 satisfied customers
Who do I call to reset a password on a computer I just
Who do I call to reset a password ***** a computer I just received today I have proof of purchase info … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I forgot my password. Dell latitude its asking me for a
Dell latitude its asking me for a removable disk that I stored my password ***** I never made one … read more
Moses C
Moses C
Bsc
767 satisfied customers
What is my Network Security Key for hug2g824936. Dell AMD.
I'm trying to connect a new laptop up to my hughes router and its asking me for an 8 digit PIN or a password ***** connect … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
How to factory reset back to when bought at store Dell
How to factory reset back to when bought at store Dell latitude d620 window 7 … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Can't remember password to open windows on my computer,
can't remember password ***** open windows on my computer … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I got a new Dell Latitude 7480 from my new employer. I wold
Hi. I got a new Dell Latitude 7480 from my new employer. I wold like to connect with my old duel monitor docking station that work with my olb Dell laptop. Are there any cores and/or ports that can he… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
721 satisfied customers
I need to take pictures of model, serial numbers to
I need to take pictures of model, serial numbers to research, is there a way to import the picture directly into an excel spreadsheet … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I have a one month old Dell laptop and the system board
I have a one month old Dell laptop and the system board failed on Friday. I had it replaced today but I'm unable to sign in with password ***** print of pin number … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
I can't remember password to access my dell computer, dell
I can't remember password ***** access my dell computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
It had been rebooted and now asks for starter password. I
It had been rebooted and now asks for starter password. I put it in and not getting any where. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I am the administrator on my father's Microsoft account and
I am the administrator on my father's Microsoft account and his computer. Since upgrading to Windows 10, it is asking for "Administrator's Password" and it has been too long for me to remember it. can… read more
Expert
Expert
Haven't used my dell pc with windows 7 in several months.
Haven't used my dell pc with windows 7 in several months. Can't remember opening password. Can I retrieve or reset?… read more
hollyw00dpc
hollyw00dpc
Computer Technician
Associate Degree
6 satisfied customers
Have a DELL LATITUDE which was willed to me by my Son however
Have a DELL LATITUDE which was willed to me by my Son however the hard drive password XXXXX not written down any where. I would like to get the Grand Childrens photos but I'm afraid if I fool around I… read more
Carl
Carl
IT Support Analyst 2
101 satisfied customers
I have just purchased a Segate 2TB external and installed it
I have just purchased a Segate 2TB external and installed it on a networked computer. That computer uses Windows 7 Professional. The problem: i want to store files from my computer (and others on the … read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I contacted you before and at that time I was locked out of
I contacted you before and at that time I was locked out of my Dell d620 latitude computer. But now I can get into the computer but only on as a guest, and that is like being locked out, as I can not … read more
Cris
Cris
60 satisfied customers
I got a dell latitude E6400 Latitude atg from a good will for
I got a dell latitude E6400 Latitude atg from a good will for my son it says it has windows vista business on it. I am trying to rest the entire system for him to the orignal computer. I am not sure h… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x