Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Why can't I access any of my email accounts or log in to my…

Customer Question
Why can't I access...

Why can't I access any of my email accounts or log in to my accounts

Technician's Assistant: Are you logged into your email account on any other devices?

No those won't log in either

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but your system keeps telling me your retrieval system is down since 2AM last night and still down

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It also told me my cell phone was not on file anymore

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 30 minutes by:
3/18/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,935
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It's not my computer it's my Facebook account that has been
It's not my computer it's my Facebook account that has been hacked not sure what to do? … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
I am trying to transfer to vonage from google voice. Google
I am trying to transfer to vonage from google voice. Google is not allowing this because of a pending order. What does that mean and how can this be changed. … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
I can't remember my password to my yahoo account and the
I can't remember my password ***** my yahoo account and the phone number associated with the account is not in use anymore and I have no way to retrieve the text to change my password, what other way … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Hy Pearl, I can't access my gmail account anymore since last
Hy Pearl, I can't access my gmail account anymore since last night. Before, I just logged into my computer, clicked Gmail and got the message: [email protected] is opening. Since last night, I have to … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a new cell phone number and am trying to gain access
Hi Pearl. I have a new cell phone number and am trying to gain access into my yahoo account but can't remember my password. The only options I keep getting are for my password ***** be sent to my yaho… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I received a notice online last night that my account was
I received a notice online last night that my account was locked out because someone tried to log in from an unfamiliar location. They said they needed to help me reset another password. Since I didn'… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I cant get into my yahoo email on either my phone or
i cant get into my yahoo email on either my phone or computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Nothing I need help recovering my old Yahoo account if I
Nothing I need help recovering my old Yahoo account if I can … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Can't log into gmail. Since last night about 8. I ❤️App
Can't log into gmail JA: How long have you had this issue with your Gmail account? Customer: Since last night about 8 JA: Have you installed any updates recently? Customer: I ❤️App JA: Anything else y… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't get into my Yahoo email, How about 2 years, No I'm
I tried talking to somebody with your company yesterday and three people hang up on me… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just downloaded MS10 mail password ***** down anywhere
I just downloaded MS10 mail password ***** down anywhere and all my Yahoo data is gone. I don't even have my mail password ***** down anywhere.***@******.***. (###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a problem with my Facebook page, I got a new phone
I have a problem with my Facebook page, I got a new phone and tried login and someone has made a Facebook page using my information and when I realized I went in and changed the password ***** now it … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I cannot get into my windows live hotmail account. Every time
I cannot get into my windows live hotmail account. Every time i open my computer, I'm automatically logged into my email. My email address [email protected] I had cousins fly in from out of state and … read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
Please help me. I am trying to retrieve 100+ emails that were
Please help me. I am trying to retrieve 100+ emails that were accidentally trashed last night about 10 pm. I have tried to go through mail restore (KMM179528432V92211L0LM) and they told me to contact … read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I have tried logging into my msn email account but I cant
I have tried logging into my msn email account but I can't get access. It is saying account is compromised. I have followed the steps they told me and still can't get into my account. They asked for a… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Hello I cant get in to my email on multiple computers and
Hello I can't get in to my email on multiple computers and phones... I can't even get in to my account to see if I have a billing problem since my ATM card linked to many payment sources has changed. … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My son has a facebook account that he set up via his cell pho
My son has a facebook account that he set up via his cell phone and can't remember his user name or password. There is not email associated with it and he would like to delete it but can't get on it t… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
My name isXXXXX tried to log in to AIM to find that it tells
My name isXXXXX tried to log in to AIM to find that it tells me that it is an invalid Screen Name or Password. I have tried to get my password, but had AIM for so long that my original email accounts … read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x