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Cannot load turbotax 2017. Disc spins but no instructions.

Customer Question
Cannot load turbotax 2017 ...

Cannot load turbotax 2017

Technician's Assistant: What device or product does this involve?

Disc spins but no instructions

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Everything

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/18/2018
Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,494
Experience: Over 15 years experience as a computer technician.
Verified

Hi, my name is Chris!

Are you saying that you're trying to install Turbo Tax but when you put the disc in nothing comes on the screen?

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Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
last year I called a phone number and they fixed it
Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago

Do you know what version of Windows you're running?

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Customer reply replied 4 months ago
I already bought your product and just want it to work without extra charges
Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago

Did you see my previous question? Do you know what version of Windows you're running?

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Customer reply replied 4 months ago
windows 10 I think
Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago

Okay, do you see an icon on the taskbar at the bottom that looks like a manilla folder?

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Customer reply replied 4 months ago
I do
Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago

Okay, if you click on that icon it should launch your file explorer.

When that comes up, on the left-hand side you should see This PC. Go ahead and click that.

Then, in the main section of the window, listed under Devices and Drives you should see your disc drive.

Tell me if you see that.

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