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I cannot remember my Google account password. I have tried…

I cannot remember my...

I cannot remember my Google account password. I have tried the account restore help system, using text message from phone associated with the acct, I cannot remember the Google acct start date. I have gotten Google to send new code numbers to reactivate the account with my phone, and a new email acct. When I type in the code, and click the next bar, it just moves me along until the final screen tells me that Google cannot confirm my acct. HELP!

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

What network are you referring to? I have a LGL82VL android. I usually work without WIFI.

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Are other devices (computer, tablet, etc.) connecting to the router?

Yes

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Answered in 11 hours by:
3/19/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your Google account?

Please let me know

Thank you

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Customer reply replied 4 months ago
That is one of my problens, I cannot remember that. I have tried keying in many possible password ***** but nobe have worked.
Customer reply replied 4 months ago
No.

ok, please use my link below to reset the password

https://accounts.google.com/signin/recovery

What exactly happens when you go to do this?

Please let me know

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Customer reply replied 4 months ago
I have tried. The link you sent me offered me an option that i never had before. Thank you. My original problem is not solved but i am grateful for your effort.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified
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Richard
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