Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Not computer new phone forgot password and emails to fix it…

Customer Question
Not computer new phone...

Not computer new phone forgot password ***** emails to fix it not coming threw

Technician's Assistant: Are you logged into your email account on any other devices?

Yes tablet

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Both I believe

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so just don't want to lose account I have very important pics on there I can't afford to lose

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 hours by:
3/18/2018
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,831
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,
My name is David.

If the account for which you need a new password ***** ***** Gmail/Google account, do the following:
First open the Gmail login page at Gmail.com.
Type in your Email address and then click NEXT.
Click on ”Forgot my password”
Click on the ”Try a different question” link.
Choose if you want to receive your verification code to your mobile number via Text or by voice call. (Don’t close the page yet). Select the option that works best for you and click the Send Text Message or Call Me button to submit the request.
When you have received the verification code, insert the code into the box provided by Google to verify it is you then enter a new password ***** test login.
Please let me know the result and if you need further assistance.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Did I not mention it's my Facebook account I need to get into not my Gmail and Facebook account is under AOL it sends me email but doesn't come in
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Thank you for the clarification - there is no mention of Facebook or AOL on my screen.

Now that I know, first check your Spam folder in your AOL email account as the password ***** email may have ended up in that folder.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Nothing in spam folder
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Are you accessing your email through a web browser?

If so, what is the name of the web browser (such as Chrome, Firefox or Internet Explorer)?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I downloaded AOL app because I dont use aol anymore except for Facebook I need to change that
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Ok so just to clarify, you need to change your Facebook settings by replacing your AOL email with another email address?

Ask Your Own Computer Question
Customer reply replied 3 months ago
this isn't still costing me more correct
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

That is correct.

So next do the following:

Login to Facebook.

Click in the top right corner of Facebook and select Settings.

Click Contact in the General tab.

Click Add Another Email or Mobile Number and add a new email to your account.

Then click Remove to delete the AOL email from your account.

Then double check while you are still logged in to ensure that the new email is entered by backing out of settings, then going back into settings and checking to see if the new email is there and the old (AOL) email is gone.

Click Add or Save Changes.

Ask Your Own Computer Question
Customer reply replied 3 months ago
getting chargedon top of what I paid yesterday even though problem not solved????
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

As I mentioned above, as far as I know there are know additional charges. However, just to make sure you can click the customer service link on your screen and the Just Answer customer service team can answer your questions regarding charges.

As for solving the problem, if you follow the instructions I have provided above, that should resolve the issue by replacing the AOL email you want to remove with another email that you want to replace the AOL email.

Ask Your Own Computer Question
Customer reply replied 3 months ago
Okay. I did it and it is still asking for my forgotten password ***** security purposes if I remembered it we would not be having this conversation not your fault i know it's my stupidity but they should make other ways to change password *****
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

What happens when you try to reset your Facebook password?

Ask Your Own Computer Question
Customer reply replied 3 months ago
It asked for my old password ***** I forgot I'm starting to think I'm not gonna fix this. David see what else you can do if not just gonna have to take the lost
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Is the web page at the link below the one you are using to try resetting your Facebook password?

click here

Ask Your Own Computer Question
Customer reply replied 3 months ago
That's what I have been doing I dont get the 6 digit code they send to aol mail not in spam or folders
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

When it sends the code, what message is displayed on the web page?

Ask Your Own Computer Question
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Do you have another AOL email account, even an old one that is similar?

Ask Your Own Computer Question
Customer reply replied 3 months ago
No that's the only one
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Are you still receiving notifications from Facebook sent to that email account even though you cannot login? Or do you receive Facebook notifications another way?

Ask Your Own Computer Question
Customer reply replied 3 months ago
I still have the account active on my tablet
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Ok, thanks.

Is your tablet an iPad or another model?

Ask Your Own Computer Question
Customer reply replied 3 months ago
Galaxy slate 8 tablet
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

So just to clarify, the Facebook app on your tablet is configured to auto-login to Facebook, correct?

If so, have you tried to reset the password ***** a security question instead?

Ask Your Own Computer Question
Customer reply replied 3 months ago
No. Dont remember if I have security question
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Ok then when you say that the Facebook account is still active on your tablet, does that mean you can still access your Facebook account through the Facebook app or through a web browser on your tablet?

Ask Your Own Computer Question
Customer reply replied 3 months ago
Facebook app
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Ok, then I am going to open up your question to other experts that may have additional ideas.

Ask Your Own Computer Question
Customer reply replied 3 months ago
Okay
Customer reply replied 3 months ago
my problem still isn't solved how do i get refunded
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask David L Your Own Question
David L
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,831
7,831 Satisfied Customers
Experience: Microsoft & Cisco Certified with over 20 years experience

David L is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I've been trying to finish setting up my acorns account but
Hi. I've been trying to finish setting up my acorns account but I forgot my password. I can't use my other email to create another way to log in because both logins can't have the same SS#. Please adv… read more
David L
David L
Systems Engineer
7,831 satisfied customers
Its not my email... I have accidentally created two facebook
Its not my email... I have accidentally created two facebook pages and I want to merge them. Can you help me? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
Got locked out trying to do dual authentication by changing
Got locked out trying to do dual authentication by changing the password ***** I forgot the password … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I went out of town for a while and lost my phone. Now i dont
I went out of town for a while and lost my phone. Now i dont know my passward or my email to log in to my old facebook account!! … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
I need to delete one of my facebook accounts previous to
I need to delete one of my facebook accounts previous to today. I believe I was hacked. I could not sugn on and when I sent a request to reset password ***** came up with ip address for silver spring … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I have tried to get on yahoo on my tablet where I have my
I have tried to get on yahoo on my tablet where I have my yahoo email but it 2ont let me I need to reset my password ***** can't remember my old one … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
New phone forgot my sign on name and password. Thanks. I can
Good morning new phone forgot my sign on name and password. Thanks … read more
David L
David L
Systems Engineer
7,831 satisfied customers
N1804125876........I kept getting can not connect to the
N1804125876........I kept getting can not connect to the server when I attempted to open my email on my tablet. I uninstalled both email accounts and can not reload. Keeps saying I can not connect to … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Lost password to my account. Tech wants to charge 100.00$ to
Lost password ***** my account. Tech wants to charge 100.00$ to get my account back. Is this true? Does Yahoo charge money? … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Forgot my new email address please help. Google. Browse.
Forgot my new email address please help JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Google JA: How do you usually access your email? On a phone or tablet, or through a web … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can't sign in 2 my email. I changed phones and 4got my
I can't sign in 2 my email. I changed phones and 4got my email password ***** I can't get in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Desperately in need of your help asap my Gmail is I thought
Desperately in need of your help asap my Gmail is***@******.*** I thought my password ***** Bobbie ulrey my recovery email is [email protected] .com I joined March 2014. My number is(###) ###-####I c… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My other smartphone has locked and reverted back to factory
My other smartphone has locked and reverted back to factory settings, not allowing me to use it. It is asking for my password, which I think is correct. Pls help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We switched to another broadband and I needed to set the new
We switched to another broadband and I needed to set the new one up in our computer and phones. Unfortunately I've forgotten my gmail password. I started to go through the reset but I don't know somw … read more
Cris
Cris
60 satisfied customers
Trying to log in to wm1 don't remember password not
Trying to log in to wm1 don't remember password ***** receiving emails with code … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Forgot password now can't log on to my Facebook account on
Forgot password ***** can't log on to my Facebook account on my phonre … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I'm locked out of my account and I can not access it. I
I'm locked out of my account and I can not access it. I can't or have not received a reply from yahoo for 4 days with any help. I know you guys charge for your service. That's fine. But do I pay befor… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Im about to explode. Something happened today that I cant
I'm about to explode. Something happened today that I can't get into my hotmail. I've been trying for hours. Something about windows live. I've exhausted ideas. I am almost 70 and I can't understand w… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x