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I cant access my Microsoft office. Believes my birthdate is…

Customer Question
I cant access my...

I cant access my Microsoft office. Believes my birthdate is 2017. I chanced this in my account link but does not work. Keeps asking for a parent

Technician's Assistant: What application are you using?

I would like to use office, cant use any of it

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

That's it

Submitted: 5 months ago.Category: Computer
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Answered in 4 minutes by:
3/18/2018
Tech Support Specialist: George Sibiya, Computer Hardware Engineer replied 5 months ago
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 367
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswer and thank you for utilizing our service

Have you already tried reseting your password *****: https://account.live.com/resetpassword.aspx ?

Regards,

G

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Tech Support Specialist: George Sibiya, Computer Hardware Engineer replied 5 months ago

Ok, so you can login to your online account but not but cannot activate office on your local machine?

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