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I forgot my password to unlock my computer. How laptop. It…

Customer Question
I forgot my password...

I forgot my password ***** unlock my computer

Technician's Assistant: What device or product does this involve?

How laptop. It says e2 vision amd

Technician's Assistant: The Laptop Technician will be able to walk you through that. What's the brand/model and Operating System (OS) of your laptop?

Hp

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No. I have not used it in several months.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. Not to my knowledge

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/18/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,529
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. What version of Windows are you using?

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Customer reply replied 4 months ago
8
Customer reply replied 4 months ago
Walk me through it
Customer reply replied 4 months ago
I don't have an internet connection.
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Does anyone else login to that computer?

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Customer reply replied 4 months ago
No
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Okay. You will need a password ***** disc. You can purchase one at this LINK.

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

If you found my assistance helpful, please remember to rate my service. Have a nice day!

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Dan
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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,529
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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