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The webam on my lenovo 15 edge stopped working

the webam on my lenovo 15 edge stopped working
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
3/18/2018
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,502
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,502
Experience: Computer Technician
Verified
Randy Computer Tech and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
what next
Customer reply replied 4 months ago
my tel # is 1***-***-****

okay, thank you. Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>http://www.justanswer.com/remotedesktop/join.aspx?Session=550ebb26-3814-4f47-80f2-a96cbd228031

Once you click on the blue link above, then agree and allow the download to start, when the download finishes, click on the downloaded file to run please.

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Customer reply replied 4 months ago
i am color blind which line do you mean
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is your computer back on?

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Customer reply replied 4 months ago
I am using my destop, because my Laptop is still Restoring it's system
Customer reply replied 4 months ago
Patience is avirtue and I am running out of it
It may take a little time. It seems there was an update or registry error.
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Customer reply replied 4 months ago
Thwe compter restoring the system

sounds good!

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Randy Computer Tech
Randy Computer Tech
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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