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Got a new phone. My old one crashed and I lost all my

Customer Question
Got a new phone...

Got a new phone. My old one crashed and I lost all my passwords! I can’t get in to my emails.

Technician's Assistant: When were you last able to use your phone?

Last Friday, I believe.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have my contacts but my aol password ***** not in my contacts!😔

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No, thanks.

Submitted: 4 months ago.Category: Computer
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Answered in 14 hours by:
3/19/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,165
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me with which email service you are having the issue with?

Please let me know

Thank you

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Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

Please click on my link below

https://i.aol.com/account/password/start

And follow the steps there to reset your password.

Then use the new password ***** sign in

Let me know please how you go

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