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My all in one Acre using Windows 10 Pro will not reboot -

Customer Question
My all in one...

My all in one Acre using Windows 10 Pro will not reboot - keeps trying but no go.. problem started with Windows 10 pro keep downloading updates but never able to complete installation - computer says it will load an early version on Windows but nothing happens..how can I force a rebooth??

Technician's Assistant: When could you last open your software?

Yesterday

Technician's Assistant: Did you recently update your software or version of Windows?

I installed Windows 10 2 years ago - over the last 2/3 months - it keep trying to ugrade but no success. yesterday I got the following error mesage:

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Your PC ran into problems and needs to re-start. We're just collecting error informationthen well restart for you... with Stop: Code MACHINE CHECK EXCEPTION

Submitted: 4 months ago.Category: Computer
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Answered in 4 hours by:
3/18/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
No, Windows doesn't load to run computer.
It's continues to trying to load an earlier Windows version but it doesn't load.
Customer reply replied 4 months ago
I'm using a different computer..
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

can you press F8 repeatedly on startup > safe mode with networking

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