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This answer was rated:

My computer was cleared in error..i had windows ..i there…

My computer was cleared...

My computer was cleared in error..i had windows ..i there anyway to reinstate it..without having to buy it..i presently access outlook on my tablet

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Telephone #(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That will be all thank you

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Answered in 5 minutes by:
3/18/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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do you have Windows reloaded now and are able to login?

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Customer reply replied 4 months ago
no i do not...how do i get it reloaded
Customer reply replied 4 months ago
i do not understand what was the 5 dollars charge for
Customer reply replied 4 months ago
will it be five dollars plus 39.00

what is the status of it right now, you can't boot it up into windows?

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Customer reply replied 4 months ago
i do not understand...what is the 39 dollars for

remote assistance, but we can't if you can't login

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Customer reply replied 4 months ago
is it not for remote assistance ....
Customer reply replied 4 months ago
my question was...i lost windows from my desk top ...it is on my tablet..can you reinstate it to my desk top...

if you can login to your computer yes we can move files over. If your computer can't even boot up, no you can't transfer it over.

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Customer reply replied 4 months ago
thanks...so i will not be charged the 39 dollars..

no

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
i accepted the offer...but you were not able to assist me....

I sent in a refund for the remote assistance

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Customer reply replied 4 months ago
thank you will monitor for credit.....
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