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I apparently forgot my password. Dell laptop. Email address.

Customer Question
I apparently forgot my...

I apparently forgot my password

Technician's Assistant: What device or product does this involve?

Dell laptop. Email address***@******.***

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Inspiron 17 5000 Series

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

It won’t let me sign on password ***** incorrect

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don’t think so

Submitted: 5 months ago.Category: Computer
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Answered in 2 minutes by:
3/18/2018
Tech Support Specialist: Byron, Computer Support Specialist replied 5 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is *****@******.*** the email address you see on the laptop login screen

when you start up the laptop?

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Tech Support Specialist: Byron, Computer Support Specialist replied 5 months ago

Thank you. Are you able to receive email at that address?

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Tech Support Specialist: Byron, Computer Support Specialist replied 5 months ago

A password ***** code can be sent to that address.

Another option is to send the reset code to your phone if

you are able to receive text messages on it?

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