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I am having trouble signing into my yahoo email. I have had…

Customer Question
I am having trouble...

I am having trouble signing into my yahoo email . I have had this account a very long time. My password ***** have written down does not work. I need help please as I have not got a cell phone only the landline listed what can you do for me?

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

Browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't think so

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

She. Can ask the security questions I won't mind or any other I'd info she may need

Submitted: 5 months ago.Category: Computer
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Answered in 6 minutes by:
3/18/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 5 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,009
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 5 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 5 months ago
I am using an xp computer but I am on an android tablet I can sign in as***@******.*** but it wont accept my password ***** think someone may have tried to change it
Customer reply replied 5 months ago
Can you fix it for a cheaper rate?
Customer reply replied 5 months ago
I already have been charged 31+ 20 why?
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 5 months ago

I do not fix prices on issues. That is only an agreement between you and customer service. That portion of your account is closed to us/techs.

Did you want to continue?

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Customer reply replied 5 months ago
No you didn't do anything do not charge me any thing
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 5 months ago

I do not see that side of your account as i stated.

No problem. I am a tech, so i cannot see that side of your account.

You can go here for a refund or call customer service if you decide to discontinue.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

customer service:
US / Canada 1-***-***-****
Available 6am to 9pm PST

If you decide that you want to continue after you 'compare' tech support costs/ease of access or feel you need to continue here, just reply with the answers previously asked.

Have a great day!
Franklin

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