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I am trying to use my pc after i turned it off for 2 weeks…

Customer Question
I am trying to...

I am trying to use my pc after i turned it off for 2 weeks but it says i half to first recover my account but i can't after following their instructions, i am now using my lap top to comunicate with you

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It is an hp not sure of

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Yes many windows and google chrome up dates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I want my search engine to be google chrome and be able to reestablish my microsoft account which has disappeared

Submitted: 4 months ago.Category: Computer
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Answered in 18 hours by:
3/19/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, the issue is you cannot sign into the PC correct?

Please let me know

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Customer reply replied 4 months ago
that is correct , no i do not prefer for you to connect to my device.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

When you fail to sign in, what is the message you get?

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Customer reply replied 4 months ago
when i try to sign in microsoft asks for the pass word for acct. newwaybert2468 which i don't know .
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok, did you use a Microsoft account represented by an email address or a local account when you set up the computer?

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Customer reply replied 4 months ago
worst $ 5 bucks i've ever spent .Will send you copy oy my replies to my contacts and many friends.Wayne
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Hi Wayne

Sorry but what is the issue? Why are you upset?

I do not need, "Will send you copy oy my replies to my contacts and many friends."

I just need you to reply to my last question please. not the replies from your friends ect.

Please do that

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